Warranty administrator vs support manager

The differences between warranty administrators and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a warranty administrator and a support manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $37,408 average annual salary of a warranty administrator.

The top three skills for a warranty administrator include dealership, warranty claims and warranty receivables. The most important skills for a support manager are project management, technical support, and powerpoint.

Warranty administrator vs support manager overview

	Warranty Administrator	Support Manager
Yearly salary	$37,408	$90,297
Hourly rate	$17.98	$43.41
Growth rate	-4%	6%
Number of jobs	50,807	172,628
Job satisfaction	4	-
Most common degree	Bachelor's Degree, 33%	Bachelor's Degree, 51%
Average age	47	47
Years of experience	6	6

What does a warranty administrator do?

The warranty administrator handles all issues concerning product warranties, applications, problems, and claims. Warranties constitute a significant part of customer care. The warranty administrator inspects warranty claims if eligible and expedite requests after passing all requirements for granting a warranty claim. The warranty administrator organizes all customer information concerning warranties and stores it securely. The administrator is also responsible for generating reports for the management to analyze and assess.

What does a support manager do?

A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.

Warranty administrator vs support manager salary

Warranty administrators and support managers have different pay scales, as shown below.

	Warranty Administrator	Support Manager
Average salary	$37,408	$90,297
Salary range	Between $28,000 And $49,000	Between $58,000 And $140,000
Highest paying City	-	Washington, DC
Highest paying state	-	New York
Best paying company	-	Meta
Best paying industry	-	Finance

Differences between warranty administrator and support manager education

There are a few differences between a warranty administrator and a support manager in terms of educational background:

	Warranty Administrator	Support Manager
Most common degree	Bachelor's Degree, 33%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Warranty administrator vs support manager demographics

Here are the differences between warranty administrators' and support managers' demographics:

	Warranty Administrator	Support Manager
Average age	47	47
Gender ratio	Male, 27.7% Female, 72.3%	Male, 59.8% Female, 40.2%
Race ratio	Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.5% White, 61.4% American Indian and Alaska Native, 0.6%	Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between warranty administrator and support manager duties and responsibilities

Warranty administrator example responsibilities.

Implement and manage all phases of the manufacturer's vehicle warranty for Mercedes and Nissan.
Manage complex litigation and business bankruptcy filings.
Coordinate advertising campaigns with corporate Mazda and manage advertising co-op funding.
Contact Chrysler and Honda regarding outstanding warranty claims.
Process & finalize warranty paperwork for Audi & Porsche.
Process all warranty tickets for each brand including Hyundai, Volkswagon, Mitsubishi and Audi.

Support manager example responsibilities.

Lead the team to a successful ISO audit with commendation for processes and documentation.
Utilize AutoTask for managing tickets, field technicians, and scheduling POS installs with store owners or managers.
Manage dependencies for the build out, maintenance, and ongoing support of QA environments during the CME/NYMEX and CME/CBOT mergers.
Manage eight AS/400 and Unix lab technicians, responsible troubleshooting and maintaining the AS400 & UNIX systems that support customer functionality.
Manage payroll issues, authore and perform performance appraisals and disciplinary actions.
Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.

Warranty administrator vs support manager skills

Common warranty administrator skills

Dealership, 29%
Warranty Claims, 5%
Warranty Receivables, 4%
ADP, 3%
Journal Entries, 3%
Chrysler, 3%

Common support manager skills

Project Management, 7%
Technical Support, 6%
PowerPoint, 6%
Windows, 6%
Logistics, 5%
Support Services, 5%

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Warranty Administrator
Warranty Administrator vs Support Manager

Updated January 8, 2025

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