Wireless care representative vs associate customer service representative

The differences between wireless care representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a wireless care representative and an associate customer service representative. Additionally, a wireless care representative has an average salary of $38,873, which is higher than the $35,215 average annual salary of an associate customer service representative.

The top three skills for a wireless care representative include direct calls, HIPAA and windows. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Wireless care representative vs associate customer service representative overview

	Wireless Care Representative	Associate Customer Service Representative
Yearly salary	$38,873	$35,215
Hourly rate	$18.69	$16.93
Growth rate	-4%	-4%
Number of jobs	187,551	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a wireless care representative do?

A wireless care representative is responsible for providing support for customers. They are the primary contact for a company's customers. They must have skills like patience, adaptability, empathy, and excellent communication skills. They are also expected to have a university degree or a special training certification.

What does an associate customer service representative do?

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

Wireless care representative vs associate customer service representative salary

Wireless care representatives and associate customer service representatives have different pay scales, as shown below.

	Wireless Care Representative	Associate Customer Service Representative
Average salary	$38,873	$35,215
Salary range	Between $21,000 And $71,000	Between $26,000 And $46,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Deutsche Bank
Best paying industry	-	Finance

Differences between wireless care representative and associate customer service representative education

There are a few differences between a wireless care representative and an associate customer service representative in terms of educational background:

	Wireless Care Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Wireless care representative vs associate customer service representative demographics

Here are the differences between wireless care representatives' and associate customer service representatives' demographics:

	Wireless Care Representative	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 31.8% Female, 68.2%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 12.5% Unknown, 5.2% Hispanic or Latino, 21.5% Asian, 5.6% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between wireless care representative and associate customer service representative duties and responsibilities

Wireless care representative example responsibilities.

Manage Medicare and Medicaid enrollments.
Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Verify correct medications in accordance with HIPPA policy.
Maintain a knowledge of GA Medicaid coverage guidelines.
Handle medical record requests while adhering to HIPAA guidelines.
Clean dining area, windows, and front counter.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Wireless care representative vs associate customer service representative skills

Common wireless care representative skills

Direct Calls, 12%
HIPAA, 11%
Windows, 10%
Quality Customer Service, 9%
Hard Copies, 8%
Cash Handling, 7%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Zippia Careers
Office and Administrative Industry
Wireless Care Representative
Wireless Care Representative vs Associate Customer Service Representative

Updated January 8, 2025

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