Wireless care representative vs customer account representative

The differences between wireless care representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a wireless care representative and a customer account representative. Additionally, a wireless care representative has an average salary of $38,873, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a wireless care representative include direct calls, HIPAA and windows. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Wireless care representative vs customer account representative overview

	Wireless Care Representative	Customer Account Representative
Yearly salary	$38,873	$36,138
Hourly rate	$18.69	$17.37
Growth rate	-4%	-4%
Number of jobs	187,551	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a wireless care representative do?

A wireless care representative is responsible for providing support for customers. They are the primary contact for a company's customers. They must have skills like patience, adaptability, empathy, and excellent communication skills. They are also expected to have a university degree or a special training certification.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Wireless care representative vs customer account representative salary

Wireless care representatives and customer account representatives have different pay scales, as shown below.

	Wireless Care Representative	Customer Account Representative
Average salary	$38,873	$36,138
Salary range	Between $21,000 And $71,000	Between $27,000 And $46,000
Highest paying City	-	San Ramon, CA
Highest paying state	-	Alaska
Best paying company	-	Dairy Farmers of America
Best paying industry	-	Finance

Differences between wireless care representative and customer account representative education

There are a few differences between a wireless care representative and a customer account representative in terms of educational background:

	Wireless Care Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Wireless care representative vs customer account representative demographics

Here are the differences between wireless care representatives' and customer account representatives' demographics:

	Wireless Care Representative	Customer Account Representative
Average age	40	40
Gender ratio	Male, 31.8% Female, 68.2%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 12.5% Unknown, 5.2% Hispanic or Latino, 21.5% Asian, 5.6% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between wireless care representative and customer account representative duties and responsibilities

Wireless care representative example responsibilities.

Manage Medicare and Medicaid enrollments.
Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Verify correct medications in accordance with HIPPA policy.
Maintain a knowledge of GA Medicaid coverage guidelines.
Handle medical record requests while adhering to HIPAA guidelines.
Clean dining area, windows, and front counter.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Wireless care representative vs customer account representative skills

Common wireless care representative skills

Direct Calls, 12%
HIPAA, 11%
Windows, 10%
Quality Customer Service, 9%
Hard Copies, 8%
Cash Handling, 7%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Zippia Careers
Office and Administrative Industry
Wireless Care Representative
Wireless Care Representative vs Customer Account Representative

Updated January 8, 2025

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