Wireless care representative vs customer relations representative

The differences between wireless care representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a wireless care representative and a customer relations representative. Additionally, a wireless care representative has an average salary of $38,873, which is higher than the $38,632 average annual salary of a customer relations representative.

The top three skills for a wireless care representative include direct calls, HIPAA and windows. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Wireless care representative vs customer relations representative overview

	Wireless Care Representative	Customer Relations Representative
Yearly salary	$38,873	$38,632
Hourly rate	$18.69	$18.57
Growth rate	-4%	-4%
Number of jobs	187,551	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a wireless care representative do?

A wireless care representative is responsible for providing support for customers. They are the primary contact for a company's customers. They must have skills like patience, adaptability, empathy, and excellent communication skills. They are also expected to have a university degree or a special training certification.

What does a customer relations representative do?

A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.

Wireless care representative vs customer relations representative salary

Wireless care representatives and customer relations representatives have different pay scales, as shown below.

	Wireless Care Representative	Customer Relations Representative
Average salary	$38,873	$38,632
Salary range	Between $21,000 And $71,000	Between $29,000 And $50,000
Highest paying City	-	New York, NY
Highest paying state	-	New Jersey
Best paying company	-	Cook Children's Medical Center
Best paying industry	-	Finance

Differences between wireless care representative and customer relations representative education

There are a few differences between a wireless care representative and a customer relations representative in terms of educational background:

	Wireless Care Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Wireless care representative vs customer relations representative demographics

Here are the differences between wireless care representatives' and customer relations representatives' demographics:

	Wireless Care Representative	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 31.8% Female, 68.2%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 12.5% Unknown, 5.2% Hispanic or Latino, 21.5% Asian, 5.6% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between wireless care representative and customer relations representative duties and responsibilities

Wireless care representative example responsibilities.

Manage Medicare and Medicaid enrollments.
Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Verify correct medications in accordance with HIPPA policy.
Maintain a knowledge of GA Medicaid coverage guidelines.
Handle medical record requests while adhering to HIPAA guidelines.
Clean dining area, windows, and front counter.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Wireless care representative vs customer relations representative skills

Common wireless care representative skills

Direct Calls, 12%
HIPAA, 11%
Windows, 10%
Quality Customer Service, 9%
Hard Copies, 8%
Cash Handling, 7%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

Wireless Care Representative vs. similar jobs

Wireless Care Representative related careers

Wireless Care Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Wireless Care Representative
Wireless Care Representative vs Customer Relations Representative

Updated January 8, 2025

Browse office and administrative jobs