Wireless care representative vs customer sales representative

The differences between wireless care representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a wireless care representative and a customer sales representative. Additionally, a wireless care representative has an average salary of $38,873, which is higher than the $38,744 average annual salary of a customer sales representative.

The top three skills for a wireless care representative include direct calls, HIPAA and windows. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Wireless care representative vs customer sales representative overview

	Wireless Care Representative	Customer Sales Representative
Yearly salary	$38,873	$38,744
Hourly rate	$18.69	$18.63
Growth rate	-4%	-4%
Number of jobs	187,551	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a wireless care representative do?

A wireless care representative is responsible for providing support for customers. They are the primary contact for a company's customers. They must have skills like patience, adaptability, empathy, and excellent communication skills. They are also expected to have a university degree or a special training certification.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Wireless care representative vs customer sales representative salary

Wireless care representatives and customer sales representatives have different pay scales, as shown below.

	Wireless Care Representative	Customer Sales Representative
Average salary	$38,873	$38,744
Salary range	Between $21,000 And $71,000	Between $27,000 And $54,000
Highest paying City	-	Santa Rosa, CA
Highest paying state	-	Hawaii
Best paying company	-	Merck
Best paying industry	-	Finance

Differences between wireless care representative and customer sales representative education

There are a few differences between a wireless care representative and a customer sales representative in terms of educational background:

	Wireless Care Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Wireless care representative vs customer sales representative demographics

Here are the differences between wireless care representatives' and customer sales representatives' demographics:

	Wireless Care Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 31.8% Female, 68.2%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 12.5% Unknown, 5.2% Hispanic or Latino, 21.5% Asian, 5.6% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between wireless care representative and customer sales representative duties and responsibilities

Wireless care representative example responsibilities.

Manage Medicare and Medicaid enrollments.
Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Verify correct medications in accordance with HIPPA policy.
Maintain a knowledge of GA Medicaid coverage guidelines.
Handle medical record requests while adhering to HIPAA guidelines.
Clean dining area, windows, and front counter.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Wireless care representative vs customer sales representative skills

Common wireless care representative skills

Direct Calls, 12%
HIPAA, 11%
Windows, 10%
Quality Customer Service, 9%
Hard Copies, 8%
Cash Handling, 7%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Office and Administrative Industry
Wireless Care Representative
Wireless Care Representative vs Customer Sales Representative

Updated January 8, 2025

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