Wireless care representative vs customer support representative

The differences between wireless care representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a wireless care representative and a customer support representative. Additionally, a wireless care representative has an average salary of $38,873, which is higher than the $37,404 average annual salary of a customer support representative.

The top three skills for a wireless care representative include direct calls, HIPAA and windows. The most important skills for a customer support representative are technical support, windows, and customer inquiries.

Wireless care representative vs customer support representative overview

	Wireless Care Representative	Customer Support Representative
Yearly salary	$38,873	$37,404
Hourly rate	$18.69	$17.98
Growth rate	-4%	-4%
Number of jobs	187,551	243,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a wireless care representative do?

A wireless care representative is responsible for providing support for customers. They are the primary contact for a company's customers. They must have skills like patience, adaptability, empathy, and excellent communication skills. They are also expected to have a university degree or a special training certification.

What does a customer support representative do?

A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.

Wireless care representative vs customer support representative salary

Wireless care representatives and customer support representatives have different pay scales, as shown below.

	Wireless Care Representative	Customer Support Representative
Average salary	$38,873	$37,404
Salary range	Between $21,000 And $71,000	Between $29,000 And $47,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between wireless care representative and customer support representative education

There are a few differences between a wireless care representative and a customer support representative in terms of educational background:

	Wireless Care Representative	Customer Support Representative
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Wireless care representative vs customer support representative demographics

Here are the differences between wireless care representatives' and customer support representatives' demographics:

	Wireless Care Representative	Customer Support Representative
Average age	40	40
Gender ratio	Male, 31.8% Female, 68.2%	Male, 47.0% Female, 53.0%
Race ratio	Black or African American, 12.5% Unknown, 5.2% Hispanic or Latino, 21.5% Asian, 5.6% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between wireless care representative and customer support representative duties and responsibilities

Wireless care representative example responsibilities.

Manage Medicare and Medicaid enrollments.
Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Verify correct medications in accordance with HIPPA policy.
Maintain a knowledge of GA Medicaid coverage guidelines.
Handle medical record requests while adhering to HIPAA guidelines.
Clean dining area, windows, and front counter.

Customer support representative example responsibilities.

Manage customer relationships using company CRM system, deliver post sales training on system, and offer additional assistance as needed.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Coordinate and escalate efforts with adjacent operations and engineering groups to offer end-to-end solutions for customers with complex technical issues.
Track and measure all activity demonstrating the impact of CRR involvement.
Act as technical liaison and sell product into Telco and LAN markets.
Support internal users regarding installation of hardware, software and other windows application issues.

Wireless care representative vs customer support representative skills

Common wireless care representative skills

Direct Calls, 12%
HIPAA, 11%
Windows, 10%
Quality Customer Service, 9%
Hard Copies, 8%
Cash Handling, 7%

Common customer support representative skills

Technical Support, 10%
Windows, 8%
Customer Inquiries, 6%
Data Entry, 6%
Customer Support, 4%
Work Ethic, 4%

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Zippia Careers
Office and Administrative Industry
Wireless Care Representative
Wireless Care Representative vs Customer Support Representative

Updated January 8, 2025

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