Wireless care representative vs patient care representative

The differences between wireless care representatives and patient care representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a wireless care representative, becoming a patient care representative takes usually requires 2-4 years. Additionally, a wireless care representative has an average salary of $38,873, which is higher than the $33,709 average annual salary of a patient care representative.

The top three skills for a wireless care representative include direct calls, HIPAA and windows. The most important skills for a patient care representative are patients, patient care, and home health.

Wireless care representative vs patient care representative overview

	Wireless Care Representative	Patient Care Representative
Yearly salary	$38,873	$33,709
Hourly rate	$18.69	$16.21
Growth rate	-4%	-4%
Number of jobs	187,551	133,317
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	4

What does a wireless care representative do?

A wireless care representative is responsible for providing support for customers. They are the primary contact for a company's customers. They must have skills like patience, adaptability, empathy, and excellent communication skills. They are also expected to have a university degree or a special training certification.

What does a patient care representative do?

PCRs (Patient Care Representatives) are given responsibilities like updating and verifying patient information after every visit, scheduling and reminding patients about appointments, and informing patients about delays and how long the estimated waiting times will be. They are also responsible for obtaining patients' personal information like their address, contact details, insurance information, and medical and surgical history. They must be able to communicate with patients, family members, and medical staff to give them all the information they need to treat the person looking for medical help.

Wireless care representative vs patient care representative salary

Wireless care representatives and patient care representatives have different pay scales, as shown below.

	Wireless Care Representative	Patient Care Representative
Average salary	$38,873	$33,709
Salary range	Between $21,000 And $71,000	Between $27,000 And $41,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	Massachusetts General Hospital
Best paying industry	-	Technology

Differences between wireless care representative and patient care representative education

There are a few differences between a wireless care representative and a patient care representative in terms of educational background:

	Wireless Care Representative	Patient Care Representative
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Wireless care representative vs patient care representative demographics

Here are the differences between wireless care representatives' and patient care representatives' demographics:

	Wireless Care Representative	Patient Care Representative
Average age	40	40
Gender ratio	Male, 31.8% Female, 68.2%	Male, 17.1% Female, 82.9%
Race ratio	Black or African American, 12.5% Unknown, 5.2% Hispanic or Latino, 21.5% Asian, 5.6% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between wireless care representative and patient care representative duties and responsibilities

Wireless care representative example responsibilities.

Manage Medicare and Medicaid enrollments.
Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Verify correct medications in accordance with HIPPA policy.
Maintain a knowledge of GA Medicaid coverage guidelines.
Handle medical record requests while adhering to HIPAA guidelines.
Clean dining area, windows, and front counter.

Patient care representative example responsibilities.

Manage cash and co-payments accurately and discharge patients providing them with proper medical notes and information before exiting.
Verify insurance, Medicaid, Medicare, register patients, and code proper ICD-9 and CPT codes on encounters.
Utilize medical terminology, CPT, HCPC and ICD-9 and patient information into new authorizations.
Interview patients to gather information pertinent to their Medicaid application.
Screen, identify, and enter ICD-9 coding from treatment record forms.
Maintain patient confidentiality and follow HIPAA rules.

Wireless care representative vs patient care representative skills

Common wireless care representative skills

Direct Calls, 12%
HIPAA, 11%
Windows, 10%
Quality Customer Service, 9%
Hard Copies, 8%
Cash Handling, 7%

Common patient care representative skills

Patients, 25%
Patient Care, 13%
Home Health, 7%
Cash Management, 5%
Phone Calls, 4%
CPT, 3%

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Zippia Careers
Office and Administrative Industry
Wireless Care Representative
Wireless Care Representative vs Patient Care Representative

Updated January 8, 2025

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