Wireless care representative vs phone representative

The differences between wireless care representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a wireless care representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $38,873 average annual salary of a wireless care representative.

The top three skills for a wireless care representative include direct calls, HIPAA and windows. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Wireless care representative vs phone representative overview

	Wireless Care Representative	Phone Representative
Yearly salary	$38,873	$42,827
Hourly rate	$18.69	$20.59
Growth rate	-4%	-4%
Number of jobs	187,551	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a wireless care representative do?

A wireless care representative is responsible for providing support for customers. They are the primary contact for a company's customers. They must have skills like patience, adaptability, empathy, and excellent communication skills. They are also expected to have a university degree or a special training certification.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Wireless care representative vs phone representative salary

Wireless care representatives and phone representatives have different pay scales, as shown below.

	Wireless Care Representative	Phone Representative
Average salary	$38,873	$42,827
Salary range	Between $21,000 And $71,000	Between $26,000 And $68,000
Highest paying City	-	Norco, CA
Highest paying state	-	California
Best paying company	-	Press Ganey
Best paying industry	-	Health Care

Differences between wireless care representative and phone representative education

There are a few differences between a wireless care representative and a phone representative in terms of educational background:

	Wireless Care Representative	Phone Representative
Most common degree	Bachelor's Degree, 39%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Wireless care representative vs phone representative demographics

Here are the differences between wireless care representatives' and phone representatives' demographics:

	Wireless Care Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 31.8% Female, 68.2%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 12.5% Unknown, 5.2% Hispanic or Latino, 21.5% Asian, 5.6% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between wireless care representative and phone representative duties and responsibilities

Wireless care representative example responsibilities.

Manage Medicare and Medicaid enrollments.
Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Verify correct medications in accordance with HIPPA policy.
Maintain a knowledge of GA Medicaid coverage guidelines.
Handle medical record requests while adhering to HIPAA guidelines.
Clean dining area, windows, and front counter.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Wireless care representative vs phone representative skills

Common wireless care representative skills

Direct Calls, 12%
HIPAA, 11%
Windows, 10%
Quality Customer Service, 9%
Hard Copies, 8%
Cash Handling, 7%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Wireless Care Representative
Wireless Care Representative vs Phone Representative

Updated January 8, 2025

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