Wireless care representative vs retention representative

The differences between wireless care representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a wireless care representative and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $38,873 average annual salary of a wireless care representative.

The top three skills for a wireless care representative include direct calls, HIPAA and windows. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.

Wireless care representative vs retention representative overview

	Wireless Care Representative	Retention Representative
Yearly salary	$38,873	$50,753
Hourly rate	$18.69	$24.40
Growth rate	-4%	-4%
Number of jobs	187,551	220,352
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Wireless care representative vs retention representative salary

Wireless care representatives and retention representatives have different pay scales, as shown below.

	Wireless Care Representative	Retention Representative
Average salary	$38,873	$50,753
Salary range	Between $21,000 And $71,000	Between $40,000 And $63,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Forward
Best paying industry	-	Technology

Differences between wireless care representative and retention representative education

There are a few differences between a wireless care representative and a retention representative in terms of educational background:

	Wireless Care Representative	Retention Representative
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Wireless care representative vs retention representative demographics

Here are the differences between wireless care representatives' and retention representatives' demographics:

	Wireless Care Representative	Retention Representative
Average age	40	40
Gender ratio	Male, 31.8% Female, 68.2%	Male, 38.5% Female, 61.5%
Race ratio	Black or African American, 12.5% Unknown, 5.2% Hispanic or Latino, 21.5% Asian, 5.6% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between wireless care representative and retention representative duties and responsibilities

Wireless care representative example responsibilities.

Manage Medicare and Medicaid enrollments.
Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Verify correct medications in accordance with HIPPA policy.
Maintain a knowledge of GA Medicaid coverage guidelines.
Handle medical record requests while adhering to HIPAA guidelines.
Clean dining area, windows, and front counter.

Retention representative example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Wireless care representative vs retention representative skills

Common wireless care representative skills

Direct Calls, 12%
HIPAA, 11%
Windows, 10%
Quality Customer Service, 9%
Hard Copies, 8%
Cash Handling, 7%

Common retention representative skills

Product Knowledge, 22%
Customer Service, 15%
Outbound Calls, 7%
CSG, 5%
Customer Retention, 4%
Customer Accounts, 4%

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Zippia Careers
Office and Administrative Industry
Wireless Care Representative
Wireless Care Representative vs Retention Representative

Updated January 8, 2025

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