Wireless care representative vs support representative

The differences between wireless care representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a wireless care representative and a support representative. Additionally, a wireless care representative has an average salary of $38,873, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a wireless care representative include direct calls, HIPAA and windows. The most important skills for a support representative are patients, customer service, and troubleshoot.

Wireless care representative vs support representative overview

	Wireless Care Representative	Support Representative
Yearly salary	$38,873	$33,372
Hourly rate	$18.69	$16.04
Growth rate	-4%	-4%
Number of jobs	187,551	246,710
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a wireless care representative do?

A wireless care representative is responsible for providing support for customers. They are the primary contact for a company's customers. They must have skills like patience, adaptability, empathy, and excellent communication skills. They are also expected to have a university degree or a special training certification.

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

Wireless care representative vs support representative salary

Wireless care representatives and support representatives have different pay scales, as shown below.

	Wireless Care Representative	Support Representative
Average salary	$38,873	$33,372
Salary range	Between $21,000 And $71,000	Between $26,000 And $42,000
Highest paying City	-	Santa Barbara, CA
Highest paying state	-	Alaska
Best paying company	-	Accenture
Best paying industry	-	Technology

Differences between wireless care representative and support representative education

There are a few differences between a wireless care representative and a support representative in terms of educational background:

	Wireless Care Representative	Support Representative
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Wireless care representative vs support representative demographics

Here are the differences between wireless care representatives' and support representatives' demographics:

	Wireless Care Representative	Support Representative
Average age	40	40
Gender ratio	Male, 31.8% Female, 68.2%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 12.5% Unknown, 5.2% Hispanic or Latino, 21.5% Asian, 5.6% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between wireless care representative and support representative duties and responsibilities

Wireless care representative example responsibilities.

Manage Medicare and Medicaid enrollments.
Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Verify correct medications in accordance with HIPPA policy.
Maintain a knowledge of GA Medicaid coverage guidelines.
Handle medical record requests while adhering to HIPAA guidelines.
Clean dining area, windows, and front counter.

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Wireless care representative vs support representative skills

Common wireless care representative skills

Direct Calls, 12%
HIPAA, 11%
Windows, 10%
Quality Customer Service, 9%
Hard Copies, 8%
Cash Handling, 7%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

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Zippia Careers
Office and Administrative Industry
Wireless Care Representative
Wireless Care Representative vs Support Representative

Updated January 8, 2025

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