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The differences between workflow coordinators and service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a workflow coordinator and a service supervisor. Additionally, a service supervisor has an average salary of $52,539, which is higher than the $39,208 average annual salary of a workflow coordinator.
The top three skills for a workflow coordinator include powerpoint, proofreading and word processing. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.
| Workflow Coordinator | Service Supervisor | |
| Yearly salary | $39,208 | $52,539 |
| Hourly rate | $18.85 | $25.26 |
| Growth rate | 12% | 6% |
| Number of jobs | 24,655 | 77,954 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A workflow coordinator is responsible for managing the organization's daily workflow. Workflow coordinators are responsible for monitoring customers' contact points such as chat, email, and written correspondence. In addition, you create and distribute detailed reports, and gather facts and data to serve as a basis for decision making. Other duties that you will likely perform include working closely with the resource analyst and forecast planning, assisting with media and placements for publications advertising, and creating annual project reports.
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
Workflow coordinators and service supervisors have different pay scales, as shown below.
| Workflow Coordinator | Service Supervisor | |
| Average salary | $39,208 | $52,539 |
| Salary range | Between $30,000 And $50,000 | Between $34,000 And $80,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Apple |
| Best paying industry | - | - |
There are a few differences between a workflow coordinator and a service supervisor in terms of educational background:
| Workflow Coordinator | Service Supervisor | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between workflow coordinators' and service supervisors' demographics:
| Workflow Coordinator | Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 40.1% Female, 59.9% | Male, 54.1% Female, 45.9% |
| Race ratio | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 59.6% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |