Account manager supervisor vs client service supervisor

Differences between account manager supervisor and client service supervisor duties and responsibilities

Account manager supervisor example responsibilities.

• Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
• Maintain maintenance of weekly operating schedules and completion of payroll for assign security personnel.
• Implement voluntary offerings to all benefits-eligible employees, including critical illness/accident, disability, and purchasing programs through payroll deductions.
• Conduct regular account appraisals to accelerate customer adoption by working closely with the customer to educate and assess cloud technology needs.
• Develop and maintain an understanding of state specific requirements and HIPAA regulations and state and federal guidelines for Medicare and Medicaid.

Client service supervisor example responsibilities.

• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Follow up with patients and HHA when incidents occur.
• Conduct onsite safety inspection of entire work area and surroundings.
• Conduct interviews and translate (English-Spanish) in-branch or onsite.
• Collect, analyze and input various data, using ADP system and the ADVANT system.
• Chair monthly utilization management meetings with service coordinators to ensure accurate billing and maintain a cost effective budget for participants.
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