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The differences between account support managers and technical account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an account support manager, becoming a technical account manager takes usually requires 1-2 years. Additionally, a technical account manager has an average salary of $100,010, which is higher than the $65,533 average annual salary of an account support manager.
The top three skills for an account support manager include support services, account management and project management. The most important skills for a technical account manager are cloud, database, and project management.
| Account Support Manager | Technical Account Manager | |
| Yearly salary | $65,533 | $100,010 |
| Hourly rate | $31.51 | $48.08 |
| Growth rate | 8% | 8% |
| Number of jobs | 144,480 | 154,495 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 73% |
| Average age | 47 | 40 |
| Years of experience | 6 | 2 |
Account support managers are highly skilled individuals who resolve technical-related issues. Support managers develop strong relationships with their customers. They establish and enforce support plans for departmental operations. Their job involves the implementation of new processes to incorporate call center technology into customer service. They work alongside the technical staff to get rid of the risk of common pitfall determination. Also, they offer extensive cause analysis.
A technical account manager is primarily responsible for providing technical support to clients through calls and correspondence, securing sales and ensuring customer satisfaction. Aside from assisting clients, a technical account manager may conduct an assessment to determine the needs of a client, perform follow up calls, offer upgrades and add-ons, answer inquiries, troubleshoot, and even provide extensive and detailed instructions to customers on using their products or services. Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.
Account support managers and technical account managers have different pay scales, as shown below.
| Account Support Manager | Technical Account Manager | |
| Average salary | $65,533 | $100,010 |
| Salary range | Between $41,000 And $102,000 | Between $73,000 And $135,000 |
| Highest paying City | New York, NY | Redwood City, CA |
| Highest paying state | New York | California |
| Best paying company | VMware | Pure Storage |
| Best paying industry | Technology | Manufacturing |
There are a few differences between an account support manager and a technical account manager in terms of educational background:
| Account Support Manager | Technical Account Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 73% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Stanford University |
Here are the differences between account support managers' and technical account managers' demographics:
| Account Support Manager | Technical Account Manager | |
| Average age | 47 | 40 |
| Gender ratio | Male, 53.4% Female, 46.6% | Male, 75.0% Female, 25.0% |
| Race ratio | Black or African American, 10.5% Unknown, 4.9% Hispanic or Latino, 16.8% Asian, 6.1% White, 61.1% American Indian and Alaska Native, 0.7% | Black or African American, 7.8% Unknown, 5.6% Hispanic or Latino, 14.4% Asian, 6.3% White, 65.8% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 14% |