Administrative functional support vs service supervisor

The differences between administrative functional supports and service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an administrative functional support and a service supervisor. Additionally, an administrative functional support has an average salary of $54,677, which is higher than the $52,539 average annual salary of a service supervisor.

The top three skills for an administrative functional support include generate reports, human resources and functional unit processes. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.

Administrative functional support vs service supervisor overview

	Administrative Functional Support	Service Supervisor
Yearly salary	$54,677	$52,539
Hourly rate	$26.29	$25.26
Growth rate	-8%	6%
Number of jobs	103,296	77,954
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 53%
Average age	47	47
Years of experience	6	6

What does an administrative functional support do?

Administrative functional supports generally work on clerical activities like preparing documents and reports, scheduling meetings, analyzing data for budgetary expenditures, etc. These professionals keep their organization's confidential information, act as middlemen between internal and external contacts, and organize special events or programs. They assist in the production, designing, and development of company publications. Also, they are in charge of cascading routine and general information about process updates and standard procedures to the staff. There are four levels of work on this job, each requiring a different degree of experience and education.

What does a service supervisor do?

A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.

Administrative functional support vs service supervisor salary

Administrative functional supports and service supervisors have different pay scales, as shown below.

	Administrative Functional Support	Service Supervisor
Average salary	$54,677	$52,539
Salary range	Between $35,000 And $84,000	Between $34,000 And $80,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Apple
Best paying industry	-	-

Differences between administrative functional support and service supervisor education

There are a few differences between an administrative functional support and a service supervisor in terms of educational background:

	Administrative Functional Support	Service Supervisor
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Administrative functional support vs service supervisor demographics

Here are the differences between administrative functional supports' and service supervisors' demographics:

	Administrative Functional Support	Service Supervisor
Average age	47	47
Gender ratio	Male, 30.0% Female, 70.0%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 12.2% Unknown, 4.7% Hispanic or Latino, 17.0% Asian, 5.1% White, 60.3% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between administrative functional support and service supervisor duties and responsibilities

Administrative functional support example responsibilities.

Assist SVP with managing transition to effectively disband correspondent department and close office.
Register new patients and update existing patient's demographics by collecting patient detail patient's information including personal and financial information.
Process subpoenas and unemployment claims.

Service supervisor example responsibilities.

Manage migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
Monitor integration orders and product allocation, insuring the department's SLA's are achieved.
Manage night and day sort for DHL with routes run by union couriers and independent contract couriers.
Handle print queue issues, manage PC loaner program, and manage the PC refresh for the office.
Manage the rig up, pumping, and rig down of high pressure and high rate frac jobs.
Manage major plastic injection mold tool refurbishment and part bank build program for the top selling A/C recovery unit.

Administrative functional support vs service supervisor skills

Common administrative functional support skills

Generate Reports, 16%
Human Resources, 13%
Functional Unit Processes, 9%
Word Processing, 7%
SharePoint, 6%
Business, 5%

Common service supervisor skills

Patients, 11%
Cleanliness, 7%
Safety Procedures, 6%
Patient Care, 5%
Direct Supervision, 5%
Professional Development, 4%

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Administrative Functional Support
Administrative Functional Support vs Service Supervisor

Updated January 8, 2025

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