Battalion operations officer vs customer service manager

Differences between battalion operations officer and customer service manager duties and responsibilities

Battalion operations officer example responsibilities.

• Manage payroll distribution process ensuring timeliness, accuracy, and confidentiality to protect client's privacy and prevent liability of exposure.
• Plan and execute several unit redeployment ceremonies, construction projects, and leader certifications.
• Plan and execute battalion deployment, logistics, and redeployment operations.
• Coordinate support for other organizations that conduct combat operations within the battalion's operational area.
• Develop and implement operational counter terrorism plans and guidance to combat terrorist threats and implement effective crisis response.
• Manage payroll distribution process ensuring timeliness, accuracy, and confidentiality to protect client's privacy and prevent liability of exposure.
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Customer service manager example responsibilities.

• Manage the accounts payable and accounts receivable dealing with the Michigan WIC program.
• Ensure SLA compliance are achieved for all incident metrics as well as call resolution.
• Manage installation and customization of ACD system and PBX for business office call center operations.
• Develop and manage communications strategies, including Facebook, catalog production, email marketing, direct mail.
• Lead efforts in developing and executing CRM with the team to identify areas of improvement within the departments.
• Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
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