Box office attendant vs guest services

The differences between box office attendants and guest services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a box office attendant, becoming a guest services takes usually requires 6-12 months. Additionally, a box office attendant has an average salary of $28,816, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a box office attendant include POS, STARS and cash handling. The most important skills for a guest services are guest service, reservations, and customer service.

Box office attendant vs guest services overview

	Box Office Attendant	Guest Services
Yearly salary	$28,816	$27,247
Hourly rate	$13.85	$13.10
Growth rate	-5%	-4%
Number of jobs	81,537	94,619
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 45%
Average age	47	40
Years of experience	2	12

What does a box office attendant do?

A box office attendant works at concert halls, cinemas, and sports stadiums. He/She or she is the first person that customers contact when buying tickets for plays, movies, dances, or games. Box office attendants take payments, sell tickets, and provide information to customers. They must have exceptional fiscal management skills and be good communicators along with knowledge of handling marketing tasks. They should have experience in handling computerized ticketing systems. Additionally, they should be flexible during work times.

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

Box office attendant vs guest services salary

Box office attendants and guest services have different pay scales, as shown below.

	Box Office Attendant	Guest Services
Average salary	$28,816	$27,247
Salary range	Between $22,000 And $37,000	Between $20,000 And $35,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Columbia University in the City of New York
Best paying industry	-	Retail

Differences between box office attendant and guest services education

There are a few differences between a box office attendant and a guest services in terms of educational background:

	Box Office Attendant	Guest Services
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	Western Carolina University	-

Box office attendant vs guest services demographics

Here are the differences between box office attendants' and guest services' demographics:

	Box Office Attendant	Guest Services
Average age	47	40
Gender ratio	Male, 33.5% Female, 66.5%	Male, 38.0% Female, 62.0%
Race ratio	Black or African American, 10.0% Unknown, 4.6% Hispanic or Latino, 18.6% Asian, 7.9% White, 57.9% American Indian and Alaska Native, 1.1%	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%
LGBT Percentage	6%	7%

Differences between box office attendant and guest services duties and responsibilities

Box office attendant example responsibilities.

Assist in managing social media accounts on Facebook, YouTube, and Flickr to promote events and productions.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Learned and become fluent in ticketing program (Provenue, Archtics).
Maintain accurate patron database using Tessitura.
Create advertisements via Microsoft PowerPoint which promote upcoming concerts.
Utilize Tessitura for patron-ticketing purchases, updating constituent information, volunteer usher database and communications.

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Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

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Box office attendant vs guest services skills

Common box office attendant skills

POS, 17%
STARS, 15%
Cash Handling, 15%
Ticket Sales, 15%
Ticket Orders, 9%
Customer Service, 5%

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

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Updated January 8, 2025

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