Branch coordinator vs customer services coordinator

The differences between branch coordinators and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a branch coordinator, becoming a customer services coordinator takes usually requires 6-12 months. Additionally, a branch coordinator has an average salary of $37,810, which is higher than the $35,520 average annual salary of a customer services coordinator.

The top three skills for a branch coordinator include patients, data entry and reception services. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.

Branch coordinator vs customer services coordinator overview

	Branch Coordinator	Customer Services Coordinator
Yearly salary	$37,810	$35,520
Hourly rate	$18.18	$17.08
Growth rate	12%	-4%
Number of jobs	33,681	246,525
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 47%
Average age	47	40
Years of experience	6	12

What does a branch coordinator do?

Branch Coordinators are employees assigned to act as the main point of contact between the branch and the company's head office. They are assigned to the branch and would usually work on administrative activities. Branch coordinators inform their head office counterparts on what is happening in the branch. They update the head office on activities, challenges, and any other happening that may need to be escalated to higher management. Branch coordinators also send the head office requests for materials, supplies, and other resources that the branch may need. They may also be assigned to help in the performance assessments of employees in the branch.

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

Branch coordinator vs customer services coordinator salary

Branch coordinators and customer services coordinators have different pay scales, as shown below.

	Branch Coordinator	Customer Services Coordinator
Average salary	$37,810	$35,520
Salary range	Between $24,000 And $57,000	Between $27,000 And $45,000
Highest paying City	Riverside, CA	Richmond, CA
Highest paying state	California	Massachusetts
Best paying company	Equitable Holdings	Stanford University
Best paying industry	Real Estate	Finance

Differences between branch coordinator and customer services coordinator education

There are a few differences between a branch coordinator and a customer services coordinator in terms of educational background:

	Branch Coordinator	Customer Services Coordinator
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Branch coordinator vs customer services coordinator demographics

Here are the differences between branch coordinators' and customer services coordinators' demographics:

	Branch Coordinator	Customer Services Coordinator
Average age	47	40
Gender ratio	Male, 22.1% Female, 77.9%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 9.4% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 61.1% American Indian and Alaska Native, 0.6%	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between branch coordinator and customer services coordinator duties and responsibilities

Branch coordinator example responsibilities.

Accomplish inspections of the ATM's and coordinate their maintenance.
Manage IDT roster and participate in interdisciplinary team meetings.
Provide assistance to patients seeking medical equipment needs including oxygen, c-pap, and other durable medical equipment.
Communicate and interact with management, external and internal patients, customers and referral sources in an appropriate and professional manner.
Order and audit weekly cash shipments, as well as servicing ATM.
Update inventory reports, perform audits of close appeals cases and assist with performance coaching within SharePoint applications.

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Branch coordinator vs customer services coordinator skills

Common branch coordinator skills

Patients, 61%
Data Entry, 21%
Reception Services, 6%
Customer Service, 2%
E-Verify, 2%
Operational Procedures, 1%

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

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Branch Coordinator
Branch Coordinator vs Customer Services Coordinator

Updated January 8, 2025

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