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The differences between business-business account representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a business-business-account representative has an average salary of $51,117, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a business-business-account representative include patient accounts, appeals and inbound calls. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Business-Business-Account Representative | Customer Service Representative | |
| Yearly salary | $51,117 | $32,260 |
| Hourly rate | $24.58 | $15.51 |
| Growth rate | 4% | -4% |
| Number of jobs | 290,020 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 65% | High School Diploma, 33% |
| Average age | 44 | 40 |
| Years of experience | - | 12 |
A business-business-account representative is primarily in charge of handling client accounts in an organization, building positive client relationships in the process. In most companies, they aim to close sales and reach sales targets. To make this possible, they often reach out to clients through calls or correspondence, arrange appointments, offer products and services, discuss specifications, arrange payment plans, and negotiate contract terms. They also conduct market research to find new client opportunities, generate leads, and handle complaints and issues, solving them swiftly and efficiently to secure client satisfaction.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Business-business account representatives and customer service representatives have different pay scales, as shown below.
| Business-Business-Account Representative | Customer Service Representative | |
| Average salary | $51,117 | $32,260 |
| Salary range | Between $33,000 And $77,000 | Between $25,000 And $41,000 |
| Highest paying City | Santa Clara, CA | Des Moines, WA |
| Highest paying state | Connecticut | Washington |
| Best paying company | Halliburton | Oracle |
| Best paying industry | Transportation | Insurance |
There are a few differences between a business-business-account representative and a customer service representative in terms of educational background:
| Business-Business-Account Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 65% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between business-business account representatives' and customer service representatives' demographics:
| Business-Business-Account Representative | Customer Service Representative | |
| Average age | 44 | 40 |
| Gender ratio | Male, 47.0% Female, 53.0% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 6.8% Unknown, 4.1% Hispanic or Latino, 16.4% Asian, 5.6% White, 66.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 7% |