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The differences between business-business account representatives and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a business-business-account representative has an average salary of $51,117, which is higher than the $32,048 average annual salary of a customer service representative manager.
The top three skills for a business-business-account representative include patient accounts, appeals and inbound calls. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.
| Business-Business-Account Representative | Customer Service Representative Manager | |
| Yearly salary | $51,117 | $32,048 |
| Hourly rate | $24.58 | $15.41 |
| Growth rate | 4% | -4% |
| Number of jobs | 290,020 | 147,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 37% |
| Average age | 44 | 40 |
| Years of experience | - | 12 |
A business-business-account representative is primarily in charge of handling client accounts in an organization, building positive client relationships in the process. In most companies, they aim to close sales and reach sales targets. To make this possible, they often reach out to clients through calls or correspondence, arrange appointments, offer products and services, discuss specifications, arrange payment plans, and negotiate contract terms. They also conduct market research to find new client opportunities, generate leads, and handle complaints and issues, solving them swiftly and efficiently to secure client satisfaction.
A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.
Business-business account representatives and customer service representative managers have different pay scales, as shown below.
| Business-Business-Account Representative | Customer Service Representative Manager | |
| Average salary | $51,117 | $32,048 |
| Salary range | Between $33,000 And $77,000 | Between $25,000 And $41,000 |
| Highest paying City | Santa Clara, CA | San Jose, CA |
| Highest paying state | Connecticut | California |
| Best paying company | Halliburton | First Book |
| Best paying industry | Transportation | Finance |
There are a few differences between a business-business-account representative and a customer service representative manager in terms of educational background:
| Business-Business-Account Representative | Customer Service Representative Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between business-business account representatives' and customer service representative managers' demographics:
| Business-Business-Account Representative | Customer Service Representative Manager | |
| Average age | 44 | 40 |
| Gender ratio | Male, 47.0% Female, 53.0% | Male, 34.8% Female, 65.2% |
| Race ratio | Black or African American, 6.8% Unknown, 4.1% Hispanic or Latino, 16.4% Asian, 5.6% White, 66.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 7% |