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The differences between call agents and call center agents can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call agent and a call center agent. Additionally, a call center agent has an average salary of $31,180, which is higher than the $28,192 average annual salary of a call agent.
The top three skills for a call agent include customer service, inbound calls and telephone calls. The most important skills for a call center agent are customer service, strong customer service, and data entry.
| Call Agent | Call Center Agent | |
| Yearly salary | $28,192 | $31,180 |
| Hourly rate | $13.55 | $14.99 |
| Growth rate | -4% | -4% |
| Number of jobs | 208,872 | 131,722 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 38% | High School Diploma, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call agent works at call centers where they are primarily in charge of handling inbound and outbound calls. They are usually responsible for offering products and services to clients, answering questions, discussing product specifications, arranging payment plans, and negotiating contracts, building positive relationships in the process. They may also handle complaints, troubleshoot issues, provide step-by-step instructions, and refer them to other services when necessary. Moreover, a call agent maintains records of all transactions and produces detailed reports, coordinating with managers regularly.
A call center agent is responsible for answering calls and assisting clients by responding to inquiries. They also handle complaints and resolve issues, troubleshoot errors, and process applications. The tasks of a call center agent will vary on the directives of supervisors. There are instances when they must make calls to gather or give information, sell products, and discuss a particular subject. Furthermore, most of the duties take place in a team setting, which is why it is essential to coordinate with colleagues and adhere to the company's policies and regulations at all times.
Call agents and call center agents have different pay scales, as shown below.
| Call Agent | Call Center Agent | |
| Average salary | $28,192 | $31,180 |
| Salary range | Between $22,000 And $35,000 | Between $23,000 And $41,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | Minnesota |
| Best paying company | Chewy | University of California, Berkeley |
| Best paying industry | Finance | Finance |
There are a few differences between a call agent and a call center agent in terms of educational background:
| Call Agent | Call Center Agent | |
| Most common degree | High School Diploma, 38% | High School Diploma, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call agents' and call center agents' demographics:
| Call Agent | Call Center Agent | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 30.8% Female, 69.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 12.1% Unknown, 5.4% Hispanic or Latino, 21.0% Asian, 5.9% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |