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The differences between call agents and representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call agent and a representative. Additionally, a representative has an average salary of $36,023, which is higher than the $28,192 average annual salary of a call agent.
The top three skills for a call agent include customer service, inbound calls and telephone calls. The most important skills for a representative are cleanliness, patients, and customer issues.
| Call Agent | Representative | |
| Yearly salary | $28,192 | $36,023 |
| Hourly rate | $13.55 | $17.32 |
| Growth rate | -4% | -4% |
| Number of jobs | 208,872 | 252,761 |
| Job satisfaction | - | 5 |
| Most common degree | High School Diploma, 38% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call agent works at call centers where they are primarily in charge of handling inbound and outbound calls. They are usually responsible for offering products and services to clients, answering questions, discussing product specifications, arranging payment plans, and negotiating contracts, building positive relationships in the process. They may also handle complaints, troubleshoot issues, provide step-by-step instructions, and refer them to other services when necessary. Moreover, a call agent maintains records of all transactions and produces detailed reports, coordinating with managers regularly.
Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.
Call agents and representatives have different pay scales, as shown below.
| Call Agent | Representative | |
| Average salary | $28,192 | $36,023 |
| Salary range | Between $22,000 And $35,000 | Between $23,000 And $55,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | New York |
| Best paying company | Chewy | |
| Best paying industry | Finance | Transportation |
There are a few differences between a call agent and a representative in terms of educational background:
| Call Agent | Representative | |
| Most common degree | High School Diploma, 38% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call agents' and representatives' demographics:
| Call Agent | Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 41.8% Female, 58.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |