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The differences between call center technicians and computer technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call center technician and a computer technician. Additionally, a computer technician has an average salary of $39,767, which is higher than the $34,630 average annual salary of a call center technician.
The top three skills for a call center technician include center management, patients and technical support. The most important skills for a computer technician are customer service, desk support, and network printers.
| Call Center Technician | Computer Technician | |
| Yearly salary | $34,630 | $39,767 |
| Hourly rate | $16.65 | $19.12 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,083 | 95,688 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A call center technician is someone who handles quality-wise communication, product representation, and customer support for clients. Call center technicians research issues related to call quality and documentation. They plan and assist in the installation of hardware, maintenance agreements, and software to maximize the compatibility, integration, and continuing operations of applications or systems. Also, they provide end-users with technical support and respond through telephone or email requests.
Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.
Call center technicians and computer technicians have different pay scales, as shown below.
| Call Center Technician | Computer Technician | |
| Average salary | $34,630 | $39,767 |
| Salary range | Between $22,000 And $52,000 | Between $28,000 And $55,000 |
| Highest paying City | Jacksonville, NC | Alexandria, VA |
| Highest paying state | Delaware | Virginia |
| Best paying company | Ciena Healthcare | The Citadel |
| Best paying industry | Technology | Government |
There are a few differences between a call center technician and a computer technician in terms of educational background:
| Call Center Technician | Computer Technician | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 40% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between call center technicians' and computer technicians' demographics:
| Call Center Technician | Computer Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 56.5% Female, 43.5% | Male, 87.0% Female, 13.0% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.1% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |