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The differences between call center technicians and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a call center technician, becoming a customer service technician takes usually requires 6-12 months. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $34,630 average annual salary of a call center technician.
The top three skills for a call center technician include center management, patients and technical support. The most important skills for a customer service technician are basic math, math, and pathogens.
| Call Center Technician | Customer Service Technician | |
| Yearly salary | $34,630 | $36,757 |
| Hourly rate | $16.65 | $17.67 |
| Growth rate | 10% | -4% |
| Number of jobs | 117,083 | 282,953 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 33% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
A call center technician is someone who handles quality-wise communication, product representation, and customer support for clients. Call center technicians research issues related to call quality and documentation. They plan and assist in the installation of hardware, maintenance agreements, and software to maximize the compatibility, integration, and continuing operations of applications or systems. Also, they provide end-users with technical support and respond through telephone or email requests.
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
Call center technicians and customer service technicians have different pay scales, as shown below.
| Call Center Technician | Customer Service Technician | |
| Average salary | $34,630 | $36,757 |
| Salary range | Between $22,000 And $52,000 | Between $27,000 And $49,000 |
| Highest paying City | Jacksonville, NC | Newark, DE |
| Highest paying state | Delaware | Massachusetts |
| Best paying company | Ciena Healthcare | GAVS Technologies |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a call center technician and a customer service technician in terms of educational background:
| Call Center Technician | Customer Service Technician | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between call center technicians' and customer service technicians' demographics:
| Call Center Technician | Customer Service Technician | |
| Average age | 42 | 40 |
| Gender ratio | Male, 56.5% Female, 43.5% | Male, 58.4% Female, 41.6% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |