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The differences between call center technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call center technician and a customer support technician. Additionally, a customer support technician has an average salary of $36,361, which is higher than the $34,630 average annual salary of a call center technician.
The top three skills for a call center technician include center management, patients and technical support. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Call Center Technician | Customer Support Technician | |
| Yearly salary | $34,630 | $36,361 |
| Hourly rate | $16.65 | $17.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,083 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A call center technician is someone who handles quality-wise communication, product representation, and customer support for clients. Call center technicians research issues related to call quality and documentation. They plan and assist in the installation of hardware, maintenance agreements, and software to maximize the compatibility, integration, and continuing operations of applications or systems. Also, they provide end-users with technical support and respond through telephone or email requests.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Call center technicians and customer support technicians have different pay scales, as shown below.
| Call Center Technician | Customer Support Technician | |
| Average salary | $34,630 | $36,361 |
| Salary range | Between $22,000 And $52,000 | Between $23,000 And $56,000 |
| Highest paying City | Jacksonville, NC | New York, NY |
| Highest paying state | Delaware | New Jersey |
| Best paying company | Ciena Healthcare | Adobe |
| Best paying industry | Technology | Technology |
There are a few differences between a call center technician and a customer support technician in terms of educational background:
| Call Center Technician | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between call center technicians' and customer support technicians' demographics:
| Call Center Technician | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 56.5% Female, 43.5% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |