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The differences between call center technicians and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call center technician and an information technology/support technician. Additionally, an information technology/support technician has an average salary of $45,591, which is higher than the $34,630 average annual salary of a call center technician.
The top three skills for a call center technician include center management, patients and technical support. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.
| Call Center Technician | Information Technology/Support Technician | |
| Yearly salary | $34,630 | $45,591 |
| Hourly rate | $16.65 | $21.92 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,083 | 161,748 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A call center technician is someone who handles quality-wise communication, product representation, and customer support for clients. Call center technicians research issues related to call quality and documentation. They plan and assist in the installation of hardware, maintenance agreements, and software to maximize the compatibility, integration, and continuing operations of applications or systems. Also, they provide end-users with technical support and respond through telephone or email requests.
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
Call center technicians and information technology/support technicians have different pay scales, as shown below.
| Call Center Technician | Information Technology/Support Technician | |
| Average salary | $34,630 | $45,591 |
| Salary range | Between $22,000 And $52,000 | Between $31,000 And $66,000 |
| Highest paying City | Jacksonville, NC | San Francisco, CA |
| Highest paying state | Delaware | Pennsylvania |
| Best paying company | Ciena Healthcare | Microsoft |
| Best paying industry | Technology | Technology |
There are a few differences between a call center technician and an information technology/support technician in terms of educational background:
| Call Center Technician | Information Technology/Support Technician | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 51% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between call center technicians' and information technology/support technicians' demographics:
| Call Center Technician | Information Technology/Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 56.5% Female, 43.5% | Male, 85.4% Female, 14.6% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |