Car sales representative vs customer sales representative

The differences between car sales representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a car sales representative, becoming a customer sales representative takes usually requires 6-12 months. Additionally, a car sales representative has an average salary of $44,026, which is higher than the $38,744 average annual salary of a customer sales representative.

The top three skills for a car sales representative include customer service, test drive and car sales. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Car sales representative vs customer sales representative overview

	Car Sales Representative	Customer Sales Representative
Yearly salary	$44,026	$38,744
Hourly rate	$21.17	$18.63
Growth rate	4%	-4%
Number of jobs	189,827	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 37%
Average age	47	40
Years of experience	4	12

What does a car sales representative do?

A Car Sales Representative works at car dealerships primarily to help clients find the vehicle that fits their needs and preferences, securing sales in the process. Their responsibilities include greeting clients, identifying their needs and budgets, showcasing vehicles and promotions, discussing specifications, answering inquiries, and assisting customers throughout the entire procedure, aiming to build positive client relationships. A Car Sales Representative conducts research and analysis to find new business and client opportunities, generate leads, and develop sales strategies.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Car sales representative vs customer sales representative salary

Car sales representatives and customer sales representatives have different pay scales, as shown below.

	Car Sales Representative	Customer Sales Representative
Average salary	$44,026	$38,744
Salary range	Between $20,000 And $92,000	Between $27,000 And $54,000
Highest paying City	Richmond, VA	Santa Rosa, CA
Highest paying state	New Jersey	Hawaii
Best paying company	Al Hendrickson Toyota Scion	Merck
Best paying industry	-	Finance

Differences between car sales representative and customer sales representative education

There are a few differences between a car sales representative and a customer sales representative in terms of educational background:

	Car Sales Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Car sales representative vs customer sales representative demographics

Here are the differences between car sales representatives' and customer sales representatives' demographics:

	Car Sales Representative	Customer Sales Representative
Average age	47	40
Gender ratio	Male, 75.4% Female, 24.6%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.5% Asian, 5.2% White, 72.5% American Indian and Alaska Native, 0.2%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between car sales representative and customer sales representative duties and responsibilities

Car sales representative example responsibilities.

Coordinate and manage services and requests from clients for BMW, Lexus, and Mercedes for auto body repairs and restorations.
Open, operate and close POS.
Recruit to increase Hyundai and Subaru sales.
Select for Chrysler's MVP program this year.
Assist customers in the selection of Toyota new vehicle selection.
Promote the sale of new Nissan models to prospective buyers.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Car sales representative vs customer sales representative skills

Common car sales representative skills

Customer Service, 47%
Test Drive, 33%
Car Sales, 14%
Customer Satisfaction, 1%
Automotive Sales, 1%
Customer Inquiries, 1%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Car Sales Representative
Car Sales Representative vs Customer Sales Representative

Updated January 8, 2025

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