Case administrator vs customer service supervisor

The differences between case administrators and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a case administrator and a customer service supervisor. Additionally, a case administrator has an average salary of $42,504, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a case administrator include life insurance, district court and ADR. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Case administrator vs customer service supervisor overview

	Case Administrator	Customer Service Supervisor
Yearly salary	$42,504	$38,792
Hourly rate	$20.43	$18.65
Growth rate	12%	-4%
Number of jobs	72,759	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a case administrator do?

A case administrator provides independent initiatives and a wide range of technical and administrative assistance in order to accomplish the duties and responsibilities of a state bar court manager and a judge. Your day-to-day duties typically include overseeing case management by assisting with issues on case flow management, responding to inquiries from law enforcement, attorneys, and the general public about completed and pending court cases, and administering audio record proceedings. As the case administrator, you will also assist in developing and implementing new programs and procedures to improve court operations.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Case administrator vs customer service supervisor salary

Case administrators and customer service supervisors have different pay scales, as shown below.

	Case Administrator	Customer Service Supervisor
Average salary	$42,504	$38,792
Salary range	Between $34,000 And $53,000	Between $27,000 And $53,000
Highest paying City	Boston, MA	New York, NY
Highest paying state	Massachusetts	Maryland
Best paying company	UNIVERSAL SOFTWARE	Schneider Electric Industrial Services
Best paying industry	Government	Finance

Differences between case administrator and customer service supervisor education

There are a few differences between a case administrator and a customer service supervisor in terms of educational background:

	Case Administrator	Customer Service Supervisor
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Case administrator vs customer service supervisor demographics

Here are the differences between case administrators' and customer service supervisors' demographics:

	Case Administrator	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 27.4% Female, 72.6%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 18.5% Asian, 5.2% White, 60.0% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between case administrator and customer service supervisor duties and responsibilities

Case administrator example responsibilities.

Coordinate advertising campaigns with corporate Mazda and manage advertising co-op funding.
Post a credit memo to accounting segment of ADP and compare to repair order.
Handle all correspondence with Honda regarding service bulletins, recalls, and up to date repairs.
Define responsibilities for team participants within the inventory logistics process.
Review property and logistics operations business practices to eliminate non-value-ad activities.
Research missing inventory and make necessary corrections or adjustments to information enter into ERP.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Case administrator vs customer service supervisor skills

Common case administrator skills

Life Insurance, 13%
District Court, 11%
ADR, 9%
AAA, 8%
Arbitration, 8%
Management System, 7%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Case Administrator
Case Administrator vs Customer Service Supervisor

Updated January 8, 2025

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