Change manager vs senior service manager

The differences between change managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a change manager and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $96,652 average annual salary of a change manager.

The top three skills for a change manager include project management, organizational change management and portfolio. The most important skills for a senior service manager are project management, client relationships, and business development.

Change manager vs senior service manager overview

	Change Manager	Senior Service Manager
Yearly salary	$96,652	$129,065
Hourly rate	$46.47	$62.05
Growth rate	16%	16%
Number of jobs	79,685	200,790
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 68%
Average age	47	47
Years of experience	8	8

What does a change manager do?

The primary role of a change manager is to ensure the timely achievement of corporate projects. Change managers will see to it that the projects are on the budget allotted by the company through heightened employee usage and adoption. They focus on changes in technology and systems, organizational structure, job roles, and business processes. The most significant skills for this job include strategic analysis, digital literacy, leadership, and communication skills.

What does a senior service manager do?

Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.

Change manager vs senior service manager salary

Change managers and senior service managers have different pay scales, as shown below.

	Change Manager	Senior Service Manager
Average salary	$96,652	$129,065
Salary range	Between $72,000 And $128,000	Between $92,000 And $179,000
Highest paying City	San Francisco, CA	San Francisco, CA
Highest paying state	Massachusetts	California
Best paying company	Meta	NVIDIA
Best paying industry	Professional	Professional

Differences between change manager and senior service manager education

There are a few differences between a change manager and a senior service manager in terms of educational background:

	Change Manager	Senior Service Manager
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 68%
Most common major	Business	Business
Most common college	Carnegie Mellon University	Carnegie Mellon University

Change manager vs senior service manager demographics

Here are the differences between change managers' and senior service managers' demographics:

	Change Manager	Senior Service Manager
Average age	47	47
Gender ratio	Male, 56.7% Female, 43.3%	Male, 66.8% Female, 33.2%
Race ratio	Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2%	Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	11%	11%

Differences between change manager and senior service manager duties and responsibilities

Change manager example responsibilities.

Implement and manage network installations and design for ShoretTel VoIP telephone systems and upgrades to cabling for VoIP requirements.
Manage and maintain workflows for this CRM as well as the enterprise wide web-base work ticket solution (RedMine).
Manage SharePoint server configuration list.
Manage expenditures and all project budgets within the portfolio including monthly forecasting.
Manage several new global business opportunity RFP responses through securing third party proposals.
Manage the SDLC risk assessment matrix that include mitigation strategies and contingency plans for corporate communication.

Senior service manager example responsibilities.

Manage revenue and expenses for budget to meet shareholder KPI metrics.
Ensure SLA compliance, manage escalations and build solutions to respond to new requirements.
Develop a robust PMO framework and manage the responsibilities for the SunGard project team.
Identify investment opportunities and manage investment product fund to ensure excess ROI and minimize carryover losses.
Manage agile development scrums teams through sprint development, hardening, integration and QA testing (standard SDLC).
Manage relationship and services provisioning with off-shore partners in India that develop a portfolio of tools which are deployed globally.

Change manager vs senior service manager skills

Common change manager skills

Project Management, 11%
Organizational Change Management, 9%
Portfolio, 6%
Governance, 6%
Client Facing, 5%
Customer Service, 4%

Common senior service manager skills

Project Management, 7%
Client Relationships, 7%
Business Development, 6%
Cloud, 5%
Email Marketing, 4%
Customer Service, 4%

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Change Manager vs Senior Service Manager

Updated January 8, 2025

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