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The differences between client care representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care representative and a service representative. Additionally, a client care representative has an average salary of $33,832, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a client care representative include PET, client care and client service. The most important skills for a service representative are customer service, client service, and patients.
| Client Care Representative | Service Representative | |
| Yearly salary | $33,832 | $33,692 |
| Hourly rate | $16.27 | $16.20 |
| Growth rate | -4% | -4% |
| Number of jobs | 237,202 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Client care representatives and service representatives have different pay scales, as shown below.
| Client Care Representative | Service Representative | |
| Average salary | $33,832 | $33,692 |
| Salary range | Between $25,000 And $44,000 | Between $24,000 And $45,000 |
| Highest paying City | Anchorage, AK | New York, NY |
| Highest paying state | Alaska | New York |
| Best paying company | Northwestern Mutual | Northern Trust |
| Best paying industry | Manufacturing | Government |
There are a few differences between a client care representative and a service representative in terms of educational background:
| Client Care Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client care representatives' and service representatives' demographics:
| Client Care Representative | Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 22.8% Female, 77.2% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |