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The differences between client relations representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client relations representative and an associate customer service representative. Additionally, a client relations representative has an average salary of $39,786, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for a client relations representative include client accounts, client relations and strong problem-solving. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Client Relations Representative | Associate Customer Service Representative | |
| Yearly salary | $39,786 | $35,215 |
| Hourly rate | $19.13 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 247,592 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Client relations representatives primarily maintain customer relations and try to reach out to new prospective clients. They provide service and product information to customers and resolve related issues. They respond to clients through the internet and phone to understand client needs and resolve their concerns. It is their job to attract prospective customers. They maintain the financial accounts of their clients through customer adjustment. The skills to develop for this job include documentation, market knowledge, and customer service.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Client relations representatives and associate customer service representatives have different pay scales, as shown below.
| Client Relations Representative | Associate Customer Service Representative | |
| Average salary | $39,786 | $35,215 |
| Salary range | Between $26,000 And $59,000 | Between $26,000 And $46,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Deutsche Bank |
| Best paying industry | - | Finance |
There are a few differences between a client relations representative and an associate customer service representative in terms of educational background:
| Client Relations Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client relations representatives' and associate customer service representatives' demographics:
| Client Relations Representative | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.0% Female, 68.0% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 7.2% White, 54.4% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |