Client relations representative vs business representative

The differences between client relations representatives and business representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client relations representative and a business representative. Additionally, a business representative has an average salary of $51,604, which is higher than the $39,786 average annual salary of a client relations representative.

The top three skills for a client relations representative include client accounts, client relations and strong problem-solving. The most important skills for a business representative are customer service, patients, and powerpoint.

Client relations representative vs business representative overview

	Client Relations Representative	Business Representative
Yearly salary	$39,786	$51,604
Hourly rate	$19.13	$24.81
Growth rate	-4%	-4%
Number of jobs	247,592	197,264
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 58%
Average age	40	40
Years of experience	12	12

What does a client relations representative do?

Client relations representatives primarily maintain customer relations and try to reach out to new prospective clients. They provide service and product information to customers and resolve related issues. They respond to clients through the internet and phone to understand client needs and resolve their concerns. It is their job to attract prospective customers. They maintain the financial accounts of their clients through customer adjustment. The skills to develop for this job include documentation, market knowledge, and customer service.

What does a business representative do?

Typically working as a member of a company's sales team, a business representative offers products and services to customers through appointments or calls and correspondence, securing sales and customer satisfaction. Among their responsibilities include answering inquiries, processing payments, assisting clients in filling out forms, negotiating contracts, developing sales strategies, researching new business and client opportunities, and producing sales reports. Furthermore, as a business representative, it is essential to have a great understanding of the company's vision and mission, including its policies and regulations.

Client relations representative vs business representative salary

Client relations representatives and business representatives have different pay scales, as shown below.

	Client Relations Representative	Business Representative
Average salary	$39,786	$51,604
Salary range	Between $26,000 And $59,000	Between $36,000 And $73,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Washington
Best paying company	-	Marathon Oil
Best paying industry	-	Finance

Differences between client relations representative and business representative education

There are a few differences between a client relations representative and a business representative in terms of educational background:

	Client Relations Representative	Business Representative
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	-	-

Client relations representative vs business representative demographics

Here are the differences between client relations representatives' and business representatives' demographics:

	Client Relations Representative	Business Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 45.5% Female, 54.5%
Race ratio	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 7.2% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client relations representative and business representative duties and responsibilities

Client relations representative example responsibilities.

Manage calendars; compile account records; create PowerPoint presentations for vendors, customers and investors.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Download, deploy, and troubleshoot credit card terminals.
Diagnose and troubleshoot a variety of issues including patient relations, pricing, systems issues and turn-around-time.
Facilitate prescriptions pick-ups for hospice patients in an expedite manner and meet HIPPA requirements on a consistent basis.
Develop event and premium presentation decks using PowerPoint.

Business representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
Utilize multiple internal information systems and applications to troubleshoot hardware issues.
Verify all new and returning patients' insurance coverage and eligibility when reviewing patient registration.
Obtain and verify accurate and complete patient demographic information, appropriately schedule patients according to center and insurance guidelines.

Client relations representative vs business representative skills

Common client relations representative skills

Client Accounts, 18%
Client Relations, 14%
Strong Problem-Solving, 7%
Financial Institutions, 7%
Customer Satisfaction, 6%
HR, 5%

Common business representative skills

Customer Service, 13%
Patients, 12%
PowerPoint, 8%
Business Development, 7%
Financial Services, 6%
Inbound Calls, 5%

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Office and Administrative Industry
Client Relations Representative
Client Relations Representative vs Business Representative

Updated January 8, 2025

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