Client relations representative vs customer care representative

The differences between client relations representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client relations representative and a customer care representative. Additionally, a client relations representative has an average salary of $39,786, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a client relations representative include client accounts, client relations and strong problem-solving. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Client relations representative vs customer care representative overview

	Client Relations Representative	Customer Care Representative
Yearly salary	$39,786	$32,912
Hourly rate	$19.13	$15.82
Growth rate	-4%	-4%
Number of jobs	247,592	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a client relations representative do?

Client relations representatives primarily maintain customer relations and try to reach out to new prospective clients. They provide service and product information to customers and resolve related issues. They respond to clients through the internet and phone to understand client needs and resolve their concerns. It is their job to attract prospective customers. They maintain the financial accounts of their clients through customer adjustment. The skills to develop for this job include documentation, market knowledge, and customer service.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Client relations representative vs customer care representative salary

Client relations representatives and customer care representatives have different pay scales, as shown below.

	Client Relations Representative	Customer Care Representative
Average salary	$39,786	$32,912
Salary range	Between $26,000 And $59,000	Between $26,000 And $40,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between client relations representative and customer care representative education

There are a few differences between a client relations representative and a customer care representative in terms of educational background:

	Client Relations Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Client relations representative vs customer care representative demographics

Here are the differences between client relations representatives' and customer care representatives' demographics:

	Client Relations Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 7.2% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client relations representative and customer care representative duties and responsibilities

Client relations representative example responsibilities.

Manage calendars; compile account records; create PowerPoint presentations for vendors, customers and investors.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Download, deploy, and troubleshoot credit card terminals.
Diagnose and troubleshoot a variety of issues including patient relations, pricing, systems issues and turn-around-time.
Facilitate prescriptions pick-ups for hospice patients in an expedite manner and meet HIPPA requirements on a consistent basis.
Develop event and premium presentation decks using PowerPoint.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Client relations representative vs customer care representative skills

Common client relations representative skills

Client Accounts, 18%
Client Relations, 14%
Strong Problem-Solving, 7%
Financial Institutions, 7%
Customer Satisfaction, 6%
HR, 5%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Client Relations Representative
Client Relations Representative vs Customer Care Representative

Updated January 8, 2025

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