Client relations representative vs customer service representative

The differences between client relations representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client relations representative and a customer service representative. Additionally, a client relations representative has an average salary of $39,786, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a client relations representative include client accounts, client relations and strong problem-solving. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Client relations representative vs customer service representative overview

	Client Relations Representative	Customer Service Representative
Yearly salary	$39,786	$32,260
Hourly rate	$19.13	$15.51
Growth rate	-4%	-4%
Number of jobs	247,592	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 61%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

What does a client relations representative do?

Client relations representatives primarily maintain customer relations and try to reach out to new prospective clients. They provide service and product information to customers and resolve related issues. They respond to clients through the internet and phone to understand client needs and resolve their concerns. It is their job to attract prospective customers. They maintain the financial accounts of their clients through customer adjustment. The skills to develop for this job include documentation, market knowledge, and customer service.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Client relations representative vs customer service representative salary

Client relations representatives and customer service representatives have different pay scales, as shown below.

	Client Relations Representative	Customer Service Representative
Average salary	$39,786	$32,260
Salary range	Between $26,000 And $59,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between client relations representative and customer service representative education

There are a few differences between a client relations representative and a customer service representative in terms of educational background:

	Client Relations Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 61%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Client relations representative vs customer service representative demographics

Here are the differences between client relations representatives' and customer service representatives' demographics:

	Client Relations Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 7.2% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client relations representative and customer service representative duties and responsibilities

Client relations representative example responsibilities.

Manage calendars; compile account records; create PowerPoint presentations for vendors, customers and investors.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Download, deploy, and troubleshoot credit card terminals.
Diagnose and troubleshoot a variety of issues including patient relations, pricing, systems issues and turn-around-time.
Facilitate prescriptions pick-ups for hospice patients in an expedite manner and meet HIPPA requirements on a consistent basis.
Develop event and premium presentation decks using PowerPoint.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Client relations representative vs customer service representative skills

Common client relations representative skills

Client Accounts, 18%
Client Relations, 14%
Strong Problem-Solving, 7%
Financial Institutions, 7%
Customer Satisfaction, 6%
HR, 5%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Client Relations Representative
Client Relations Representative vs Customer Service Representative

Updated January 8, 2025

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