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The differences between client representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client representative and an associate customer service representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for a client representative include customer service, phone calls and client accounts. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Client Representative | Associate Customer Service Representative | |
| Yearly salary | $41,785 | $35,215 |
| Hourly rate | $20.09 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 238,735 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Client representatives and associate customer service representatives have different pay scales, as shown below.
| Client Representative | Associate Customer Service Representative | |
| Average salary | $41,785 | $35,215 |
| Salary range | Between $28,000 And $60,000 | Between $26,000 And $46,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | Massachusetts |
| Best paying company | IBM | Deutsche Bank |
| Best paying industry | Technology | Finance |
There are a few differences between a client representative and an associate customer service representative in terms of educational background:
| Client Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client representatives' and associate customer service representatives' demographics:
| Client Representative | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 40.6% Female, 59.4% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |