Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between client service technicians and service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service technician and a service technician. Additionally, a client service technician has an average salary of $48,433, which is higher than the $40,379 average annual salary of a service technician.
The top three skills for a client service technician include customer service, troubleshoot and customer satisfaction. The most important skills for a service technician are plumbing, customer service, and preventative maintenance.
| Client Service Technician | Service Technician | |
| Yearly salary | $48,433 | $40,379 |
| Hourly rate | $23.29 | $19.41 |
| Growth rate | 8% | 8% |
| Number of jobs | 136,761 | 254,533 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Associate Degree, 29% |
| Average age | 44 | 44 |
| Years of experience | 12 | 12 |
A client service technician visits the clients' locations to fix problematic equipment or complex machines that they find hard to move because of their connections with other outer systems or their sizes. Besides assisting clients and answering phone inquiries, client service technicians also install and test machinery, equipment, and products and guide customers to use the product correctly. They identify issues and evaluate the available data by using various diagnostic tools.
Service technicians are assigned in the field to address the concerns of their clients. Service technicians are responsible for the installation, maintenance, or repair of different units or items related to their company's products or services. They should be familiar with their company's products so that they can properly install, maintain, or repair them. They conduct diagnostics and analysis to assess the condition of the unit they are servicing and properly address problems. They also do routine maintenance check-ups. Service technicians are expected to be trustworthy, have good analytical skills, and have good decision-making skills.
Client service technicians and service technicians have different pay scales, as shown below.
| Client Service Technician | Service Technician | |
| Average salary | $48,433 | $40,379 |
| Salary range | Between $25,000 And $90,000 | Between $28,000 And $57,000 |
| Highest paying City | - | Richmond, CA |
| Highest paying state | - | Hawaii |
| Best paying company | - | IBM |
| Best paying industry | - | Technology |
There are a few differences between a client service technician and a service technician in terms of educational background:
| Client Service Technician | Service Technician | |
| Most common degree | Bachelor's Degree, 55% | Associate Degree, 29% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client service technicians' and service technicians' demographics:
| Client Service Technician | Service Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 89.2% Female, 10.8% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% | Black or African American, 5.1% Unknown, 3.8% Hispanic or Latino, 15.8% Asian, 1.7% White, 72.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |