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The differences between client support managers and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support manager and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $62,927 average annual salary of a client support manager.
The top three skills for a client support manager include client facing, project management and customer support. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Client Support Manager | Support Analyst | |
| Yearly salary | $62,927 | $75,989 |
| Hourly rate | $30.25 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 97,729 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support manager makes sure that customers receive above-average support and that their needs are met. Client support managers work under the general manager while supervising customer support agents. They create customer support procedures and policies for their staff to adhere to and observe employees. It is part of their job to recruit and train their staff through application review, interviews, and mentoring. Knowledge of the tracking systems and working experience in a call center is necessary for this job.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Client support managers and support analysts have different pay scales, as shown below.
| Client Support Manager | Support Analyst | |
| Average salary | $62,927 | $75,989 |
| Salary range | Between $35,000 And $110,000 | Between $50,000 And $114,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | Citi | The Citadel |
| Best paying industry | Technology | Finance |
There are a few differences between a client support manager and a support analyst in terms of educational background:
| Client Support Manager | Support Analyst | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support managers' and support analysts' demographics:
| Client Support Manager | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |