Clinical laboratory manager vs service director

The differences between clinical laboratory managers and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a clinical laboratory manager and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $79,359 average annual salary of a clinical laboratory manager.

The top three skills for a clinical laboratory manager include CLIA, patients and test results. The most important skills for a service director are patients, healthcare, and patient care.

Clinical laboratory manager vs service director overview

	Clinical Laboratory Manager	Service Director
Yearly salary	$79,359	$114,981
Hourly rate	$38.15	$55.28
Growth rate	28%	28%
Number of jobs	96,325	64,277
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a clinical laboratory manager do?

A clinical laboratory manager supervises the work of laboratory technicians and scientists. Clinical laboratory managers develop safety policies of laboratories in line with the international accreditation standards. They oversee administrative and budgetary responsibilities. It is their responsibility to purchase laboratory supplies or prepare ordering lists. They ensure that the employees follow the standards and regulations set by the industry. The managers need to develop include knowledge in solving technical problems, time management, and maintain technical equipment.

What does a service director do?

A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.

Clinical laboratory manager vs service director salary

Clinical laboratory managers and service directors have different pay scales, as shown below.

	Clinical Laboratory Manager	Service Director
Average salary	$79,359	$114,981
Salary range	Between $55,000 And $114,000	Between $70,000 And $188,000
Highest paying City	San Francisco, CA	San Francisco, CA
Highest paying state	California	California
Best paying company	Agilent Technologies	Mayo Clinic
Best paying industry	Health Care	Technology

Differences between clinical laboratory manager and service director education

There are a few differences between a clinical laboratory manager and a service director in terms of educational background:

	Clinical Laboratory Manager	Service Director
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 59%
Most common major	Medical Technician	Business
Most common college	University of Michigan - Ann Arbor	University of Pennsylvania

Clinical laboratory manager vs service director demographics

Here are the differences between clinical laboratory managers' and service directors' demographics:

	Clinical Laboratory Manager	Service Director
Average age	47	47
Gender ratio	Male, 42.5% Female, 57.5%	Male, 57.2% Female, 42.8%
Race ratio	Black or African American, 11.7% Unknown, 4.3% Hispanic or Latino, 14.0% Asian, 7.8% White, 61.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	12%

Differences between clinical laboratory manager and service director duties and responsibilities

Clinical laboratory manager example responsibilities.

Lead and guide in developing quality improvement programs to continue delivering high quality services to physician and patients.
Set up forensic DNA laboratory, train laboratory technicians in advance molecular techniques, and manage day-to-day activities of forensic DNA laboratory
Maintain LIS software updates for CPT procedure codes and ICD-9 coding.
Integrate an LIS system into the laboratory environment.
Facilitate testing of clinical trial samples in the CLIA lab for test waiting FDA clearance.
Set up auto-calculations for calculate results) and a patient means program as an additional QC.

Service director example responsibilities.

Lead and manage implementation and customization of SharePoint to replace legacy document approval system and document filing system.
Lead the training program for child psychiatry residents.
Manage social medias (Weibo, Facebook and etc . )
Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are meet.
Manage a staff of 280 FTE s and a management team of 6 in a union environment.
Manage all daily operations, both clinical and support, during and after Medicare trials to ensure long-term business viability.

Clinical laboratory manager vs service director skills

Common clinical laboratory manager skills

CLIA, 10%
Patients, 9%
Test Results, 8%
Hematology, 7%
Microbiology, 7%
Customer Service, 6%

Common service director skills

Patients, 12%
Healthcare, 10%
Patient Care, 10%
Customer Service, 9%
Oversight, 5%
Surgery, 4%

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Clinical Laboratory Manager
Clinical Laboratory Manager vs Service Director

Updated January 8, 2025

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