Computer repair specialist vs client support specialist

Differences between computer repair specialist and client support specialist duties and responsibilities

Computer repair specialist example responsibilities.

• Recreate and manage company website, maintain regular updates, manage DNS servers, administrate e-mail and outlook exchange server.
• Install, troubleshoot and maintain various computer hardware and software, maintaining connectivity including wiring, and server security.
• Support test engineers by helping them troubleshoot and repair defective circuit board test equipment and by testing engineering software changes.
• Propose and create a centralize database for departmental document retention to meet compliance requirements and streamline workloads of administrative staff.
• Develop and administer SharePoint web sites and relate security groups for FSDE and subordinate offices.

Client support specialist example responsibilities.

• Manage VPN, audio conference bridges, and internal telecommunication switches.
• Create ETL packages in SSIS to automate the deployment of the PAA reports and load data to SharePoint.
• Manage, document and track daily all technical inquiries using Salesforce.com.
• Manage profiles in vendor database including updating vendor profiles and ensuring heighten data integrity.
• Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
• Adhere to SLA (service level agreements) and consistently rank high in customer satisfaction surveys.
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