Customer account representative vs business representative

The differences between customer account representatives and business representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account representative and a business representative. Additionally, a business representative has an average salary of $51,604, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a customer account representative include work ethic, inbound calls and customer orders. The most important skills for a business representative are customer service, patients, and powerpoint.

Customer account representative vs business representative overview

	Customer Account Representative	Business Representative
Yearly salary	$36,138	$51,604
Hourly rate	$17.37	$24.81
Growth rate	-4%	-4%
Number of jobs	269,549	197,264
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 58%
Average age	40	40
Years of experience	12	12

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

What does a business representative do?

Typically working as a member of a company's sales team, a business representative offers products and services to customers through appointments or calls and correspondence, securing sales and customer satisfaction. Among their responsibilities include answering inquiries, processing payments, assisting clients in filling out forms, negotiating contracts, developing sales strategies, researching new business and client opportunities, and producing sales reports. Furthermore, as a business representative, it is essential to have a great understanding of the company's vision and mission, including its policies and regulations.

Customer account representative vs business representative salary

Customer account representatives and business representatives have different pay scales, as shown below.

	Customer Account Representative	Business Representative
Average salary	$36,138	$51,604
Salary range	Between $27,000 And $46,000	Between $36,000 And $73,000
Highest paying City	San Ramon, CA	San Francisco, CA
Highest paying state	Alaska	Washington
Best paying company	Dairy Farmers of America	Marathon Oil
Best paying industry	Finance	Finance

Differences between customer account representative and business representative education

There are a few differences between a customer account representative and a business representative in terms of educational background:

	Customer Account Representative	Business Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	-	-

Customer account representative vs business representative demographics

Here are the differences between customer account representatives' and business representatives' demographics:

	Customer Account Representative	Business Representative
Average age	40	40
Gender ratio	Male, 46.2% Female, 53.8%	Male, 45.5% Female, 54.5%
Race ratio	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer account representative and business representative duties and responsibilities

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Business representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
Utilize multiple internal information systems and applications to troubleshoot hardware issues.
Verify all new and returning patients' insurance coverage and eligibility when reviewing patient registration.
Obtain and verify accurate and complete patient demographic information, appropriately schedule patients according to center and insurance guidelines.

Customer account representative vs business representative skills

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

Common business representative skills

Customer Service, 13%
Patients, 12%
PowerPoint, 8%
Business Development, 7%
Financial Services, 6%
Inbound Calls, 5%

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Office and Administrative Industry
Customer Account Representative
Customer Account Representative vs Business Representative

Updated January 8, 2025

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