Customer account representative vs customer care consultant

The differences between customer account representatives and customer care consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account representative and a customer care consultant. Additionally, a customer care consultant has an average salary of $58,929, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a customer account representative include work ethic, inbound calls and customer orders. The most important skills for a customer care consultant are home health, patients, and healthcare professionals.

Customer account representative vs customer care consultant overview

	Customer Account Representative	Customer Care Consultant
Yearly salary	$36,138	$58,929
Hourly rate	$17.37	$28.33
Growth rate	-4%	-4%
Number of jobs	269,549	176,015
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

What does a customer care consultant do?

Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.

Customer account representative vs customer care consultant salary

Customer account representatives and customer care consultants have different pay scales, as shown below.

	Customer Account Representative	Customer Care Consultant
Average salary	$36,138	$58,929
Salary range	Between $27,000 And $46,000	Between $39,000 And $87,000
Highest paying City	San Ramon, CA	New York, NY
Highest paying state	Alaska	New York
Best paying company	Dairy Farmers of America	McKinsey & Company Inc
Best paying industry	Finance	Health Care

Differences between customer account representative and customer care consultant education

There are a few differences between a customer account representative and a customer care consultant in terms of educational background:

	Customer Account Representative	Customer Care Consultant
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Customer account representative vs customer care consultant demographics

Here are the differences between customer account representatives' and customer care consultants' demographics:

	Customer Account Representative	Customer Care Consultant
Average age	40	40
Gender ratio	Male, 46.2% Female, 53.8%	Male, 32.2% Female, 67.8%
Race ratio	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer account representative and customer care consultant duties and responsibilities

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Customer care consultant example responsibilities.

Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Monitor ship windows and delivery dates to ensure timely deliveries.
Conduct monthly sales meetings and create PowerPoint presentations for team members.
Support a new call center division for the state fund program Medicaid supplemental plan.
Follow all compliance and Medicare guidelines for admissions and community involvement.

Customer account representative vs customer care consultant skills

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

Common customer care consultant skills

Home Health, 22%
Patients, 20%
Healthcare Professionals, 10%
Patient Care, 6%
Phone Calls, 4%
Term Care, 4%

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Office and Administrative Industry
Customer Account Representative
Customer Account Representative vs Customer Care Consultant

Updated January 8, 2025

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