Customer account representative vs customer service representative manager

The differences between customer account representatives and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account representative and a customer service representative manager. Additionally, a customer account representative has an average salary of $36,138, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a customer account representative include work ethic, inbound calls and customer orders. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Customer account representative vs customer service representative manager overview

	Customer Account Representative	Customer Service Representative Manager
Yearly salary	$36,138	$32,048
Hourly rate	$17.37	$15.41
Growth rate	-4%	-4%
Number of jobs	269,549	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

Customer account representative vs customer service representative manager salary

Customer account representatives and customer service representative managers have different pay scales, as shown below.

	Customer Account Representative	Customer Service Representative Manager
Average salary	$36,138	$32,048
Salary range	Between $27,000 And $46,000	Between $25,000 And $41,000
Highest paying City	San Ramon, CA	San Jose, CA
Highest paying state	Alaska	California
Best paying company	Dairy Farmers of America	First Book
Best paying industry	Finance	Finance

Differences between customer account representative and customer service representative manager education

There are a few differences between a customer account representative and a customer service representative manager in terms of educational background:

	Customer Account Representative	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer account representative vs customer service representative manager demographics

Here are the differences between customer account representatives' and customer service representative managers' demographics:

	Customer Account Representative	Customer Service Representative Manager
Average age	40	40
Gender ratio	Male, 46.2% Female, 53.8%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer account representative and customer service representative manager duties and responsibilities

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Customer account representative vs customer service representative manager skills

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Customer Account Representative
Customer Account Representative vs Customer Service Representative Manager

Updated January 8, 2025

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