Customer account technician vs customer success manager

The differences between customer account technicians and customer success managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a customer account technician, becoming a customer success manager takes usually requires 6-8 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $88,840 average annual salary of a customer account technician.

The top three skills for a customer account technician include business development, customer accounts and video products. The most important skills for a customer success manager are client facing, cloud, and account management.

Customer account technician vs customer success manager overview

	Customer Account Technician	Customer Success Manager
Yearly salary	$88,840	$93,820
Hourly rate	$42.71	$45.11
Growth rate	4%	5%
Number of jobs	64,166	95,053
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 78%
Average age	47	46
Years of experience	2	8

Customer account technician vs customer success manager salary

Customer account technicians and customer success managers have different pay scales, as shown below.

	Customer Account Technician	Customer Success Manager
Average salary	$88,840	$93,820
Salary range	Between $51,000 And $153,000	Between $61,000 And $142,000
Highest paying City	-	Redwood City, CA
Highest paying state	-	California
Best paying company	-	VMware
Best paying industry	-	Technology

Differences between customer account technician and customer success manager education

There are a few differences between a customer account technician and a customer success manager in terms of educational background:

	Customer Account Technician	Customer Success Manager
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 78%
Most common major	Criminal Justice	Business
Most common college	SUNY Farmingdale	University of Pennsylvania

Customer account technician vs customer success manager demographics

Here are the differences between customer account technicians' and customer success managers' demographics:

	Customer Account Technician	Customer Success Manager
Average age	47	46
Gender ratio	Male, 44.9% Female, 55.1%	Male, 54.9% Female, 45.1%
Race ratio	Black or African American, 4.0% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.4% White, 72.7% American Indian and Alaska Native, 0.2%	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	6%	7%

Differences between customer account technician and customer success manager duties and responsibilities

Customer account technician example responsibilities.

Close patient contact, appropriate decision-making concerning patient financial affairs and coordination between patients and third-party sponsorship for further financial assistance.
Educate customers throughout the resolution process, and recommend other XFINITY products and services base on their needs.
Promote the full range of products with focus on video, high -speed internet, phone and XFINITY home services.

Customer success manager example responsibilities.

Help doctors manage their facebook page and website.
Achieve excellent performance results as compared to other Aarons stores.
Help customers establish spend and savings goals and achieve those to get full ROI.
Link QuickBooks system with customer sales database to automate the process of tax administration.
Well verse in leveraging CRM to manage accounts, capture metrics, and implement relevant processes.
Raise RingCentral's NPS score, by creating superb relations with clients that lead to increase survey ratings.

Customer account technician vs customer success manager skills

Common customer account technician skills

Business Development, 88%
Customer Accounts, 4%
Video Products, 2%
Customer Interest, 2%
Inbound Calls, 2%
Payment Arrangements, 1%

Common customer success manager skills

Client Facing, 10%
Cloud, 7%
Account Management, 7%
Customer Relationships, 5%
Saas, 5%
Customer Service, 5%

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Customer Account Technician
Customer Account Technician vs Customer Success Manager

Updated January 8, 2025

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