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The differences between customer business managers and customer success managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 8-10 years to become a customer business manager, becoming a customer success manager takes usually requires 6-8 years. Additionally, a customer business manager has an average salary of $100,453, which is higher than the $93,820 average annual salary of a customer success manager.
The top three skills for a customer business manager include customer service, sales volume and CRM. The most important skills for a customer success manager are client facing, cloud, and account management.
| Customer Business Manager | Customer Success Manager | |
| Yearly salary | $100,453 | $93,820 |
| Hourly rate | $48.29 | $45.11 |
| Growth rate | 10% | 5% |
| Number of jobs | 147,707 | 95,053 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 78% |
| Average age | 39 | 46 |
| Years of experience | 10 | 8 |
A customer business manager is responsible for handling customer accounts and monitoring business transactions across the organization. Customer business managers identify efficient business solutions to improve the current operational processes and maximize the staff's productivity and performance in delivering high-quality results. They also negotiate contracts with trusted suppliers and vendors for operational resources and inventories. A customer business manager must have excellent communication and problem-solving skills, especially in responding to clients' inquiries and concerns and resolving business complaints.
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
Customer business managers and customer success managers have different pay scales, as shown below.
| Customer Business Manager | Customer Success Manager | |
| Average salary | $100,453 | $93,820 |
| Salary range | Between $61,000 And $162,000 | Between $61,000 And $142,000 |
| Highest paying City | - | Redwood City, CA |
| Highest paying state | - | California |
| Best paying company | - | VMware |
| Best paying industry | - | Technology |
There are a few differences between a customer business manager and a customer success manager in terms of educational background:
| Customer Business Manager | Customer Success Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 78% |
| Most common major | Business | Business |
| Most common college | University of Georgia | University of Pennsylvania |
Here are the differences between customer business managers' and customer success managers' demographics:
| Customer Business Manager | Customer Success Manager | |
| Average age | 39 | 46 |
| Gender ratio | Male, 57.2% Female, 42.8% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 7% |