Customer care agent vs customer service consultant

The differences between customer care agents and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care agent and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $31,774 average annual salary of a customer care agent.

The top three skills for a customer care agent include customer care, customer service and work ethic. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.

Customer care agent vs customer service consultant overview

	Customer Care Agent	Customer Service Consultant
Yearly salary	$31,774	$37,471
Hourly rate	$15.28	$18.01
Growth rate	-4%	-4%
Number of jobs	268,932	225,026
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer care agent do?

A customer care agent is responsible for assisting the customers' inquiries and concerns regarding the goods and services of the company, as well as resolving and escalating complaints, ensuring that the needs of customers are addressed timely and accurately. Customer care agents also take customers' orders, process their payments, and set delivery or shipment schedules. They assist with the development of strategic procedures, as well as operational techniques, to increase productivity and generate more revenues and profits for the business.

What does a customer service consultant do?

A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.

Customer care agent vs customer service consultant salary

Customer care agents and customer service consultants have different pay scales, as shown below.

	Customer Care Agent	Customer Service Consultant
Average salary	$31,774	$37,471
Salary range	Between $26,000 And $38,000	Between $20,000 And $68,000
Highest paying City	Santa Clara, CA	Hartford, CT
Highest paying state	Washington	Connecticut
Best paying company	Bassett Furniture Industries	Accenture
Best paying industry	Retail	Technology

Differences between customer care agent and customer service consultant education

There are a few differences between a customer care agent and a customer service consultant in terms of educational background:

	Customer Care Agent	Customer Service Consultant
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer care agent vs customer service consultant demographics

Here are the differences between customer care agents' and customer service consultants' demographics:

	Customer Care Agent	Customer Service Consultant
Average age	40	40
Gender ratio	Male, 34.7% Female, 65.3%	Male, 36.8% Female, 63.2%
Race ratio	Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer care agent and customer service consultant duties and responsibilities

Customer care agent example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Apply excellent upselling techniques to increase company profits.
Answer all inquiries and concerns relate to a participant's account with the upselling of products and services.
Demonstrate superb organizational and multitasking abilities
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer service consultant example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
Perform daily closeout procedures on POS.

Customer care agent vs customer service consultant skills

Common customer care agent skills

Customer Care, 22%
Customer Service, 12%
Work Ethic, 9%
Excellent Interpersonal, 6%
Customer Interaction, 5%
Excellent Organizational, 5%

Common customer service consultant skills

Strong Customer Service, 50%
Customer Service, 11%
Strong Problem-Solving, 5%
Customer Calls, 4%
Troubleshoot, 4%
Customer Inquiries, 3%

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Office and Administrative Industry
Customer Care Agent
Customer Care Agent vs Customer Service Consultant

Updated January 8, 2025

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