Customer care consultant vs customer service representative

The differences between customer care consultants and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care consultant and a customer service representative. Additionally, a customer care consultant has an average salary of $58,929, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a customer care consultant include home health, patients and healthcare professionals. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Customer care consultant vs customer service representative overview

	Customer Care Consultant	Customer Service Representative
Yearly salary	$58,929	$32,260
Hourly rate	$28.33	$15.51
Growth rate	-4%	-4%
Number of jobs	176,015	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 50%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

What does a customer care consultant do?

Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Customer care consultant vs customer service representative salary

Customer care consultants and customer service representatives have different pay scales, as shown below.

	Customer Care Consultant	Customer Service Representative
Average salary	$58,929	$32,260
Salary range	Between $39,000 And $87,000	Between $25,000 And $41,000
Highest paying City	New York, NY	Des Moines, WA
Highest paying state	New York	Washington
Best paying company	McKinsey & Company Inc	Oracle
Best paying industry	Health Care	Insurance

Differences between customer care consultant and customer service representative education

There are a few differences between a customer care consultant and a customer service representative in terms of educational background:

	Customer Care Consultant	Customer Service Representative
Most common degree	Bachelor's Degree, 50%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Customer care consultant vs customer service representative demographics

Here are the differences between customer care consultants' and customer service representatives' demographics:

	Customer Care Consultant	Customer Service Representative
Average age	40	40
Gender ratio	Male, 32.2% Female, 67.8%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care consultant and customer service representative duties and responsibilities

Customer care consultant example responsibilities.

Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Monitor ship windows and delivery dates to ensure timely deliveries.
Conduct monthly sales meetings and create PowerPoint presentations for team members.
Support a new call center division for the state fund program Medicaid supplemental plan.
Follow all compliance and Medicare guidelines for admissions and community involvement.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Customer care consultant vs customer service representative skills

Common customer care consultant skills

Home Health, 22%
Patients, 20%
Healthcare Professionals, 10%
Patient Care, 6%
Phone Calls, 4%
Term Care, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Office and Administrative Industry
Customer Care Consultant
Customer Care Consultant vs Customer Service Representative

Updated January 8, 2025

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