Customer care consultant vs customer service technician

The differences between customer care consultants and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care consultant and a customer service technician. Additionally, a customer care consultant has an average salary of $58,929, which is higher than the $36,757 average annual salary of a customer service technician.

The top three skills for a customer care consultant include home health, patients and healthcare professionals. The most important skills for a customer service technician are basic math, math, and pathogens.

Customer care consultant vs customer service technician overview

	Customer Care Consultant	Customer Service Technician
Yearly salary	$58,929	$36,757
Hourly rate	$28.33	$17.67
Growth rate	-4%	-4%
Number of jobs	176,015	282,953
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

What does a customer care consultant do?

Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.

What does a customer service technician do?

A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.

Customer care consultant vs customer service technician salary

Customer care consultants and customer service technicians have different pay scales, as shown below.

	Customer Care Consultant	Customer Service Technician
Average salary	$58,929	$36,757
Salary range	Between $39,000 And $87,000	Between $27,000 And $49,000
Highest paying City	New York, NY	Newark, DE
Highest paying state	New York	Massachusetts
Best paying company	McKinsey & Company Inc	GAVS Technologies
Best paying industry	Health Care	Manufacturing

Differences between customer care consultant and customer service technician education

There are a few differences between a customer care consultant and a customer service technician in terms of educational background:

	Customer Care Consultant	Customer Service Technician
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Customer care consultant vs customer service technician demographics

Here are the differences between customer care consultants' and customer service technicians' demographics:

	Customer Care Consultant	Customer Service Technician
Average age	40	40
Gender ratio	Male, 32.2% Female, 67.8%	Male, 58.4% Female, 41.6%
Race ratio	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care consultant and customer service technician duties and responsibilities

Customer care consultant example responsibilities.

Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Monitor ship windows and delivery dates to ensure timely deliveries.
Conduct monthly sales meetings and create PowerPoint presentations for team members.
Support a new call center division for the state fund program Medicaid supplemental plan.
Follow all compliance and Medicare guidelines for admissions and community involvement.

Customer service technician example responsibilities.

Mentore new and struggling CSP's to help them reach and achieve their goals.
Create a PowerPoint presentation for training of the procedures for future employees.
Maintain a classroom where children are surrounded by words, math, and charts.
Provide customer service by utilizing POS terminal systems.
Create interactive PowerPoint structures for artists to continue in development.
Demonstrate superb organizational and multitasking abilities

Customer care consultant vs customer service technician skills

Common customer care consultant skills

Home Health, 22%
Patients, 20%
Healthcare Professionals, 10%
Patient Care, 6%
Phone Calls, 4%
Term Care, 4%

Common customer service technician skills

Basic Math, 33%
Math, 20%
Pathogens, 12%
Customer Service, 6%
Technical Support, 4%
Strong Customer Service, 3%

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Office and Administrative Industry
Customer Care Consultant
Customer Care Consultant vs Customer Service Technician

Updated January 8, 2025

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