Customer care consultant vs customer service trainer

The differences between customer care consultants and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care consultant and a customer service trainer. Additionally, a customer care consultant has an average salary of $58,929, which is higher than the $32,452 average annual salary of a customer service trainer.

The top three skills for a customer care consultant include home health, patients and healthcare professionals. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.

Customer care consultant vs customer service trainer overview

	Customer Care Consultant	Customer Service Trainer
Yearly salary	$58,929	$32,452
Hourly rate	$28.33	$15.60
Growth rate	-4%	-4%
Number of jobs	176,015	235,862
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 43%
Average age	40	40
Years of experience	12	12

What does a customer care consultant do?

Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.

What does a customer service trainer do?

A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.

Customer care consultant vs customer service trainer salary

Customer care consultants and customer service trainers have different pay scales, as shown below.

	Customer Care Consultant	Customer Service Trainer
Average salary	$58,929	$32,452
Salary range	Between $39,000 And $87,000	Between $25,000 And $40,000
Highest paying City	New York, NY	Tacoma, WA
Highest paying state	New York	Alaska
Best paying company	McKinsey & Company Inc	Salesforce
Best paying industry	Health Care	Telecommunication

Differences between customer care consultant and customer service trainer education

There are a few differences between a customer care consultant and a customer service trainer in terms of educational background:

	Customer Care Consultant	Customer Service Trainer
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Customer care consultant vs customer service trainer demographics

Here are the differences between customer care consultants' and customer service trainers' demographics:

	Customer Care Consultant	Customer Service Trainer
Average age	40	40
Gender ratio	Male, 32.2% Female, 67.8%	Male, 32.8% Female, 67.2%
Race ratio	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care consultant and customer service trainer duties and responsibilities

Customer care consultant example responsibilities.

Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Monitor ship windows and delivery dates to ensure timely deliveries.
Conduct monthly sales meetings and create PowerPoint presentations for team members.
Support a new call center division for the state fund program Medicaid supplemental plan.
Follow all compliance and Medicare guidelines for admissions and community involvement.

Customer service trainer example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Train new employees in customer service, as well as POS functions.
Help patients move in and out of beds, baths, wheelchairs and automobiles.
Establish an effective working schedules for personnel providing logistics and provisions support in Hawaii
Develop computer base training modules, PowerPoint presentations and games for customer service representative and other relate groups.
Coordinate with doctors and register nurses to develop respiratory care plans for patients and provide necessary health education training.

Customer care consultant vs customer service trainer skills

Common customer care consultant skills

Home Health, 22%
Patients, 20%
Healthcare Professionals, 10%
Patient Care, 6%
Phone Calls, 4%
Term Care, 4%

Common customer service trainer skills

Customer Care, 12%
Strong Customer Service, 11%
Cleanliness, 10%
Product Knowledge, 5%
Gross Margin, 4%
Data Entry, 4%

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Office and Administrative Industry
Customer Care Consultant
Customer Care Consultant vs Customer Service Trainer

Updated January 8, 2025

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