Customer care supervisor vs customer service team lead

The differences between customer care supervisors and customer service team leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer care supervisor, becoming a customer service team lead takes usually requires 6-12 months. Additionally, a customer care supervisor has an average salary of $42,702, which is higher than the $36,623 average annual salary of a customer service team lead.

The top three skills for a customer care supervisor include customer satisfaction, process improvement and corrective action. The most important skills for a customer service team lead are HR, inbound calls, and product knowledge.

Customer care supervisor vs customer service team lead overview

	Customer Care Supervisor	Customer Service Team Lead
Yearly salary	$42,702	$36,623
Hourly rate	$20.53	$17.61
Growth rate	-4%	-4%
Number of jobs	227,154	249,105
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 42%
Average age	47	40
Years of experience	6	12

What does a customer care supervisor do?

A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.

What does a customer service team lead do?

A customer service team lead is responsible for managing a group of customer service agents. They monitor their tasks and productivity and report the team's performance to senior management. A customer service team lead provides coaching opportunities for the agents, identifies their challenges, and creates strategic procedures for them. Customer service team leads also respond to customers' inquiries, resolve high-level complaints immediately, and maintain the highest customer satisfaction to build the company's good reputation, generate revenues, and increase profitability.

Customer care supervisor vs customer service team lead salary

Customer care supervisors and customer service team leads have different pay scales, as shown below.

	Customer Care Supervisor	Customer Service Team Lead
Average salary	$42,702	$36,623
Salary range	Between $30,000 And $59,000	Between $28,000 And $47,000
Highest paying City	-	Baltimore, MD
Highest paying state	-	Rhode Island
Best paying company	-	Santander Bank
Best paying industry	-	Insurance

Differences between customer care supervisor and customer service team lead education

There are a few differences between a customer care supervisor and a customer service team lead in terms of educational background:

	Customer Care Supervisor	Customer Service Team Lead
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Customer care supervisor vs customer service team lead demographics

Here are the differences between customer care supervisors' and customer service team leads' demographics:

	Customer Care Supervisor	Customer Service Team Lead
Average age	47	40
Gender ratio	Male, 44.1% Female, 55.9%	Male, 35.2% Female, 64.8%
Race ratio	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between customer care supervisor and customer service team lead duties and responsibilities

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Customer service team lead example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Share Medicare eligibility information with insurers and providers to ensure correct billing of claims.
Handle incoming telephone calls pertaining to Medicare plus insurance medical and pharmaceutical claims, billing, eligibility.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer care supervisor vs customer service team lead skills

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

Common customer service team lead skills

HR, 6%
Inbound Calls, 6%
Product Knowledge, 6%
Front End, 5%
Customer Service, 5%
Outbound Calls, 5%

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Office and Administrative Industry
Customer Care Supervisor
Customer Care Supervisor vs Customer Service Team Lead

Updated January 8, 2025

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