Customer care supervisor vs office supervisor

The differences between customer care supervisors and office supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer care supervisor and an office supervisor. Additionally, an office supervisor has an average salary of $42,965, which is higher than the $42,702 average annual salary of a customer care supervisor.

The top three skills for a customer care supervisor include customer satisfaction, process improvement and corrective action. The most important skills for an office supervisor are patients, office procedures, and data entry.

Customer care supervisor vs office supervisor overview

	Customer Care Supervisor	Office Supervisor
Yearly salary	$42,702	$42,965
Hourly rate	$20.53	$20.66
Growth rate	-4%	-8%
Number of jobs	227,154	55,683
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 45%
Average age	47	47
Years of experience	6	6

What does a customer care supervisor do?

A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.

What does an office supervisor do?

An office supervisor is responsible for overseeing the progress of the workflow and workforce in an office or similar setting, ensuring everything is running smoothly. Aside from this, they must also carry out other tasks such as processing paperwork, preparing reports and presentations, managing schedules, responding to inquiries, and handling correspondence. There are also instances when a supervisor must evaluate staff and address any issues. Furthermore, as an office supervisor, it is also their responsibility to implement the policies and guidelines of the company.

Customer care supervisor vs office supervisor salary

Customer care supervisors and office supervisors have different pay scales, as shown below.

	Customer Care Supervisor	Office Supervisor
Average salary	$42,702	$42,965
Salary range	Between $30,000 And $59,000	Between $30,000 And $60,000
Highest paying City	-	Jersey City, NJ
Highest paying state	-	New Jersey
Best paying company	-	Epiq
Best paying industry	-	Health Care

Differences between customer care supervisor and office supervisor education

There are a few differences between a customer care supervisor and an office supervisor in terms of educational background:

	Customer Care Supervisor	Office Supervisor
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer care supervisor vs office supervisor demographics

Here are the differences between customer care supervisors' and office supervisors' demographics:

	Customer Care Supervisor	Office Supervisor
Average age	47	47
Gender ratio	Male, 44.1% Female, 55.9%	Male, 25.7% Female, 74.3%
Race ratio	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer care supervisor and office supervisor duties and responsibilities

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Office supervisor example responsibilities.

Manage A/R, A/P, credentialing, surgery scheduling, and coordinate patient referrals to other physicians.
Create, execute, and maintain all AP and AR procedures
Set up presentations for clients with Microsoft PowerPoint.
Conduct all training in the office using Microsoft PowerPoint.
Process payroll in QuickBooks for up to 60 staff members.
Assist residents and families with billing issues, insurance questions and applying for Medicaid nursing home grants.

Customer care supervisor vs office supervisor skills

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

Common office supervisor skills

Patients, 17%
Office Procedures, 8%
Data Entry, 6%
Office Operations, 5%
Quality Customer Service, 5%
Patient Care, 4%

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Zippia Careers
Office and Administrative Industry
Customer Care Supervisor
Customer Care Supervisor vs Office Supervisor

Updated January 8, 2025

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