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Customer experience manager vs certified medical technician

The differences between customer experience managers and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer experience manager, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a customer experience manager has an average salary of $75,178, which is higher than the $38,859 average annual salary of a certified medical technician.

The top three skills for a customer experience manager include POS, customer engagement and front end. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Customer experience manager vs certified medical technician overview

Customer Experience ManagerCertified Medical Technician
Yearly salary$75,178$38,859
Hourly rate$36.14$18.68
Growth rate-4%5%
Number of jobs80,739164,424
Job satisfaction4-
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 28%
Average age4744
Years of experience612

What does a customer experience manager do?

A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers. Typically, they focus on designing & improving the customer experience. They also build solid relationships with clients that are fostered by collecting customer feedback in real-time and incorporate the feedback into the sales process to improve the overall customer experience.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Customer experience manager vs certified medical technician salary

Customer experience managers and certified medical technicians have different pay scales, as shown below.

Customer Experience ManagerCertified Medical Technician
Average salary$75,178$38,859
Salary rangeBetween $41,000 And $137,000Between $28,000 And $53,000
Highest paying CitySan Francisco, CADenton, TX
Highest paying stateWashingtonAlaska
Best paying companyLatham & WatkinsFavorite Healthcare Staffing
Best paying industry-Health Care

Differences between customer experience manager and certified medical technician education

There are a few differences between a customer experience manager and a certified medical technician in terms of educational background:

Customer Experience ManagerCertified Medical Technician
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 28%
Most common majorBusinessNursing
Most common collegeCalifornia State University - BakersfieldUniversity of Connecticut

Customer experience manager vs certified medical technician demographics

Here are the differences between customer experience managers' and certified medical technicians' demographics:

Customer Experience ManagerCertified Medical Technician
Average age4744
Gender ratioMale, 38.6% Female, 61.4%Male, 20.4% Female, 79.6%
Race ratioBlack or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.3% Asian, 5.5% White, 60.2% American Indian and Alaska Native, 0.6%Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage8%8%

Differences between customer experience manager and certified medical technician duties and responsibilities

Customer experience manager example responsibilities.

  • Manage the daily schedule and logistics for field technicians to achieve both cost effectiveness and company profitability.
  • Manage corporate Lexus training for all eligible associates at the dealership level.
  • Launch, manage, and edit web content of store s Facebook page.
  • Handle administrative duties, maintain employee files, hire new employees, and manage payroll and employee scheduling.
  • Manage medical profession clients and supervise staff in the preparation of client financial statements, Medicare cost reports and tax returns.
  • Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
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Certified medical technician example responsibilities.

  • Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
  • Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
  • Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
  • Perform first aid and apply CPR when necessary.
  • Perform first aid or CPR during medical emergencies until paramedics arrive.
  • Assist the residents in their ADL needs and prepare their meals.
  • Show more

Customer experience manager vs certified medical technician skills

Common customer experience manager skills
  • POS, 20%
  • Customer Engagement, 17%
  • Front End, 15%
  • Product Knowledge, 7%
  • Customer Care, 6%
  • Customer Satisfaction, 4%
Common certified medical technician skills
  • Patients, 17%
  • Vital Signs, 12%
  • CPR, 8%
  • Administer Medications, 7%
  • Resident Care, 6%
  • HIPAA, 6%

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